Support & FAQ
Java applet is not enabled in browser.
1. Open 'Java Preferences'.
2. Check if Java applets are allowed in the browser - http://www.javatester.org/version.html. If Java applets are not enabled, enabling applets should fix the problem most of the time. You can read more about changing browser settings to enable Java here: http://www.java.com/en/download/help/enable_browser.xml
Changing system settings for:
3. Enable the Java Console and set 'Enable Tracing', 'Enable Logging' and 'Show Exception' options.
4. After modifying these settings, restart the browser and launch the Browserstack web tunnel. In the Java console panel, you should see logs with exceptions. Please share these logs with us at firstname.lastname@example.org.