Support & FAQ

General

• Do you provide real desktop browsers for testing browser compatibility?
• Are mobile emulators good enough for testing website on mobile browsers?
• Which browsers and platforms do you provide for cross-browser testing?
• Is usage limited in terms of minutes, and if so what are those limits?
• Is web testing on Windows Server edition exactly similar to Windows Desktop edition?
• How does BrowserStack decide which browsers to provide for cross browser testing?
• If a new browser version is released, within what time frame is it added to BrowserStack?
• Do I need to install any software to use BrowserStack?
• Is there any restriction on the number of websites I can test per account at BrowserStack?
• What RIA and web softwares are pre-installed in virtual machines?
• Is testing at BrowserStack secure?
• Do I have to wait in a queue before I get a chance to start testing?
• What does per user pricing mean for multi-user plans?
• Are payments made over secure SSL?
• What is local testing and why should I use it?
• What do I get with a free screenshots plan?
• Can I use BrowserStack on my Mac Power PC?
• Is there support for non-US (international) keyboards?
• Are Screenshots plans included in the Live Testing plans and vice versa?

• What do I get with a free screenshots plan?
• What resolutions can I generate screenshots for?
• I tried generating screenshots but got an error message saying my IP limit has been reached. What does this mean?
• What is the difference between original and compressed quality?
• Why is there a limit of 25 browsers for generating screenshots?
• Can I share my screenshots?
• Is it safe to navigate away from the page when the screenshots are being generated?
• I would like to integrate the screenshot service. Is there an API available?
• Some of the results appear as full page while others do not. Are these results authentic?
• What does 'Timed Out' mean?
• Can I take screenshots of HTTP Authenticated pages?
• How can I delay the generation of screenshots once a URL that has been loaded?

• For free trial account, is testing time calculated in seconds or minutes?
• How do I invite users to my multi-user plan?
• How do I unsubscribe from your newsletter?
• How do I change my name, email and username at BrowserStack?
• How do I change my payment billing information?
• How do I set a username at BrowserStack?
• How do I change my 'Bill To' information?
• Is there support for non-US (international) keyboards?

• Are payments made over secure SSL?
• How do I change or cancel my current BrowserStack subscription?
• How do I get invoices?
• How do I change my payment billing information?
• How do I change my 'Bill To' information?

• What are debugging or developer tools?
• Do I have to install developer tools myself in each browser?
• What developer tools does BrowserStack provide?
• Why is Firebug lite slow, especially in IE browsers?
• How do I use/enable Companion.js in IE6 and IE7?

• What RIA and web softwares are pre-installed in virtual machines?
• What is full screen mode?
• What is Zoom to Fit?
• What is your IP range?
• Can I use shortcut keys in remote browsers?
• Can I copy and paste text from my machine to remote browser?
• Can I start simultaneous live testing using one account?
• Why do you have two connection options: 'Fast Speed' & 'High Quality'?
• My live testing session is slow or not very responsive. Why is my remote browser display taking so long to respond?
• Why does it sometimes take a little longer for my live browser session to start?
• Do I have to wait in a queue before I get a chance to start testing?
• Can I test upload functionality?
• Can I change browser settings?
• Once I click on 'Start Testing', after a while I just get a blank screen (with or without the BrowserStack logo) with no browser. Why?
• Is there any way to resize the viewport in the browser?
• What if I leave my cross-browser testing session idle?
• My live session is stuck on Loading Flash when using Google Chrome. How do I fix this?
• For free trial account, is testing time calculated in seconds or minutes?
• We are thinking about using your product, but feel that the mobile products are a bit slow. Is the paid version of the product any faster?
• Web pages appear to be cached on the remote servers. Is there a way to avoid caching?

• What is local testing and why should I use it?
• How to setup tunnel for local testing?
• Using the local tunnel feature, can I test applications that are behind a firewall, but not running on a local machine?
• Is setting up a tunnel for local testing secure?
• How long is the tunnel alive for local testing?
• Why is my local testing not working?
• Why do I have to give permission to allow or deny Java applet?
• I’ve received an alert that Java is not installed on my machine. What does that mean and what should I do?
• I have denied permission to Java applet, what should I do to use your product?
• Java applet does not load.
• Java is not installed.
• Java applet is not enabled in browser.
• Port 22 is blocked.
• On Windows 7 when I setup the tunnel and use hostname as 'localhost', the tunnel does not open the right page.
• I get the following error while using command line tunnel - "ErrorEither another command line tunnel is running on your machine or some server is listening on port 45691". I am sure nothing is running on 45691. What could be the issue?

• Are mobile emulators good enough for testing website on mobile browsers?
• How do I scroll within a page on a mobile emulator / device?
• How do I zoom on a mobile emulator / device?
• We are thinking about using your product, but feel that the mobile products are a bit slow. Is the paid version of the product any faster?

• What type of payment methods do you support?
• How do I purchase a plan?
• What does per user pricing mean for multi-user plans?
• Are payments made over secure SSL?
• How does the paid multi-user plan work?
• I am looking for an account for more than 25 users, what should I do?
• Are there any discounts for non-profit organizations and educational institutes?
• Can I pay using Paypal?
• Are Screenshots plans included in the Live Testing plans and vice versa?

• Is testing at BrowserStack secure?
• What is your IP range?
• Is setting up a tunnel for local testing secure?

• Keyboard shortcuts for remote browsers from your Mac Machine.
• Keyboard shortcuts for remote browsers from your Windows Machine.
• Keyboard shortcuts for an Android browser.
• Keyboard shortcuts for an iOS browser.