Troubleshooting - FAQs

To resolve this issue, see documentation.

• Try uploading a shorter recording. Longer recordings typically take longer to upload, so check if the recordings of all sizes are affected.
• Check your internet connection or try another Wi-Fi network.
• Network logs sometimes are very large. Try limiting the maximum size of network logs or disabling them completely. See documentation.

You can report the bug to us. To report a bug, log in to your Bug Capture workspace. In your workspace, in the bottom right corner, click the (?) button to open the help menu. On the help menu, click Report a bug to submit a bug to us. You can also include a recording or a screenshot. Your input will allow us to debug a lot quicker. Thank you in advance!

Contact your admin for adding and removing email addresses through the Browserstack user management page. If you are an admin, you can use Bug Capture’s Members page to invite the new email address to your workspace and subsequently remove the user with the old email address.

It’s likely that you are a part of more than 1 workspace. You can jump to a correct workspace by using a workspace switcher in the top left corner of your Bug Capture dashboard.