Local Native Application Troubleshooting Guide

Another BrowserStack Local Instance Running

If you get the error that another instance of BrowserStack Local is running, then it means that there are 3 possibilities: -

  1. Another version of the App is running on the same machine
  2. Different user on the same machine
  3. Another process apart from BrowserStack Local is using the required ports

Another version of the App is running on the same machine

This can happen if you have upgraded the application but the older application is still running in the background. Please follow the steps as shown below to compare the background process version with the currently installed application.

Please run the following command in your command line or powershell window to view all the BrowserStackLocal processes running on your machine

tasklist /v | FIND “BrowserStack”

BrowserStackLocal Local Background Processes

Compare the results with you application version by clicking on “About BrowserStack Local” from the Local Desktop Application dock.

BrowserStackLocal Local App Version

If the versions are different then there is a conflict.

Please run the following command in your terminal to view all the BrowserStackLocal processes running on your machine

ps -A | grep BrowserStackLocal

BrowserStackLocal Local Background Processes

Compare the results with you application version by clicking on “About BrowserStack Local” from the Local Desktop Application dock.

BrowserStackLocal Local App Version

If the versions are different then there is a conflict.

Please uninstall the older version or kill the process if there is any conflict.

Different user on the same machine

This can happen if multiple users are trying to run the app on the same machine at the same time but from different user profiles. Please follow the steps below to see if this conflict exists.

Please run the following command in your command line or powershell window to view all the BrowserStackLocal processes running on your machine

tasklist /v | FIND “BrowserStack”

BrowserStackLocal Local Background Processes

If you see that another BrowserStack Local process is running with a different user, then there is a conflict.

Please run the following command in your terminal to view all the BrowserStackLocal processes running on your machine

ps -A | grep BrowserStackLocal

BrowserStackLocal Local Background Processes

If you see that another BrowserStack Local process is running with a different user, then there is a conflict.

Please contact the other user and ensure that only 1 user is using the Local Application at 1 time.

Another process apart from BrowserStack Local is using the required ports

This can happen if some other processes other than BrowserStack Local are running on the ports 45690/45691. Please follow the steps below to understand which processes are running on these required ports to try and resolve the issue.

You can run netstat command to figure out the PID of the processes running on those ports

netstat -ano | findstr 45690
netstat -ano | findstr 45691

BrowserStackLocal Local App Version

If processes other than BrowserStack Local are running on these ports then please try to kill the other process or contact your network admin

Please check the processes that are accessing the ports 45690/45691 that are needed by BrowserStack Local to run

lsof -i :45690
lsof -i :45691

BrowserStackLocal Local App Version

If processes other than BrowserStack Local are running on these ports then please try to kill the other process or contact your network admin

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