BrowserStack Private Devices – Frequently Asked Questions

You can request a POC from your AE/CE or contact BrowserStack support.

BrowserStack internally tracks the status of all device states. We have an auto-healing mechanism to fix devices. If the device state is not fixed automatically, our internal CEs will resolve the issue.

Private Devices are exclusive real devices reserved for your team on the BrowserStack cloud. Unlike the public cloud where devices are shared across customers Private Devices are dedicated solely to your organization.

Private and public cloud devices are both secure. However, Private Devices are better suited for teams with strict compliance needs, complex testing scenarios, or requiring full control over device usage and access.

Private Devices are ideal for advanced testing scenarios such as:

• Retaining app data across sessions
• Testing with fixed SIM cards
• Accessing device UDIDs
• Enabling iOS entitlements
• Meeting strict security and compliance requirements
• Accessing native apps and settings

You can choose any real device your team needs, including those from our public cloud catalog (such as popular device-OS combinations and Smart TVs), or request devices outside the catalog to meet your specific testing needs.

Yes, dedicated hosts are available. These are machines exclusively reserved for your Private Devices to ensure strict compliance and security standards are met.

Yes, you can fully control device access by reserving and allocating specific devices to particular teams or users.

Yes, we support the installation of MDM profiles on iOS devices.

Private Devices can be used with BrowserStack’s core products:

• Live
• App Live
• Automate
• App Automate

To explore available plans and pricing, contact our sales team.

Yes, you can upgrade or add more Private Devices any time to meet your evolving business requirements. Reach out to our Sales Experts for assistance.

Private Devices are part of our Enterprise offering. As a customer, you’ll receive priority support through a dedicated Customer Engineer (CE), who can assist with any issues related to your devices.

Yes, you can disable app data cleanup on Private Devices. However, some checks and basic cleanup tasks are still performed to ensure the devices function properly. You can disable cleanup from your account settings.

When cleanup is disabled in dedicated cloud environments, the system prioritizes data persistence by skipping the cleanup of user-specific data. This allows session-specific data to remain intact on the device.

However, this doesn’t mean the device skips all cleanup. Device-level cleanup tasks still run in the background to maintain overall device health and ensure stable performance within our infrastructure. This approach is part of our commitment to ensuring high-quality device performance and reliability.

You can check device status using one of the following methods:

Method 1: Use the REST API.

Method 2: Contact BrowserStack support.

You can retrieve UDIDs using the REST API.

Below are the possible states of a device:

Private Devices are part of our Enterprise offering, which includes access to priority support through your assigned Customer Engineer (CE). If you encounter any issues related to Private Devices, you can also email support@browserstack.com and mention that the issue is related to Private Devices.