Mobile App Testing

As mobile applications become more integral to business operations and consumer experiences, ensuring their functionality across diverse devices, operating systems, and networks is essential. Mobile app testing plays an important role in verifying performance, usability, and security before an app reaches its audience.

Here’s what you need to know to understand mobile app testing, how to do it right, and its significance for developers and teams trying to build more device-agnostic mobile apps.

What is Mobile App Testing?

As the term suggests, Mobile App Testing refers to the process of validating a mobile app (Android or iOS) for its functionality and usability before it is released publicly. Testing mobile apps help verify whether the app meets the expected technical and business requirements.

For successful mobile app testing, teams need to test apps across numerous screen resolutions, operating system versions, and distinct network bandwidths. This helps ensure that the app performs flawlessly across numerous device configurations when released publicly.

At a high level, testing mobile apps includes the following:

• Testing apps performance across distinct OS versions (for example Android 7.0, 8.0, etc)
• Testing apps appearance in both Portrait and Landscape mode
• Validating apps compatibility and performance when operated on specific settings
• Testing whether the app is compatible with mobile sensors like Gyroscope, Accelerometer, GPS, etc.
• Testing the app’s GUI (Menus, dropdown, navigation buttons, etc) for functionality

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Why is Mobile App Testing critical?

The primary objective of mobile app development is to broaden business reach and engage users across the globe. However, users are less likely to engage with an app if it is faulty or difficult to navigate. No business wants to risk having customers uninstall their app and turn to a competitor.

Without thorough testing, mobile apps are prone to critical bugs that can severely impact the user experience, especially for new users. First impressions are crucial for an app’s success, and any app crash or functional issue can lead to immediate uninstallation. This not only results in lost customers but also impacts potential revenue and brand reputation.

Below are some critical reasons why mobile app testing is indispensable:

• Device and OS Compatibility: Ensures the app works smoothly across different devices, screen sizes, and operating systems, reducing the risk of crashes and display issues.
• User Experience (UX): Verifies that the app offers intuitive navigation, quick response times, and seamless functionality, leading to better user satisfaction.
• Performance Under Load: Tests the app’s ability to handle high traffic and varying network conditions without slowing down or crashing.
• Security Assurance: Identifies potential vulnerabilities to protect user data from breaches, ensuring the app meets security standards.
• Regulatory Compliance: Ensures the app complies with industry-specific regulations (such as GDPR, HIPAA) to avoid legal issues.
• Brand Reputation: Helps prevent bugs and performance issues that could negatively impact the user experience and harm the app’s reputation.

Approaches for Mobile App Testing

Mobile app testing can be approached in several ways to ensure optimal functionality, performance, and user experience. The three primary testing methods include manual testing, automated testing, and beta testing, each playing a unique role in the app development process. 

Below is a breakdown of each approach:

1. Manual Testing

Manual testing involves human testers who evaluate the app’s features, user interface, and overall performance. This method is typically employed to assess usability, discover UI issues, and understand user behavior. Testers simulate real-world scenarios, interacting with the app just as end-users would, to identify potential problems such as:

• Navigation flaws
• Layout inconsistencies
• User experience issues

2. Automated Testing

Automated testing leverages tools and scripts to run tests automatically. It is especially valuable for regression testing, where the same tests are repeated after each update or bug fix. Automated testing is ideal for tasks that need to be repeated across multiple devices and OS versions. Key benefits include:

• Faster execution of test cases, especially for large apps.
• Consistency and repeatability, ensuring no test is overlooked.
• Greater coverage, as tests can be executed across different devices and platforms simultaneously.

3. Beta Testing

Beta testing involves releasing the app to a limited group of external users (beta testers) before the final release. This method is invaluable for gathering feedback on performance, identifying bugs that were missed during earlier testing stages, and gauging real-world user reactions. Beta testing often helps uncover issues related to:

• Device-specific bugs
• Network conditions
• User preferences and behavior

How does App Testing benefit your business?

Mobile app testing is not just about identifying bugs and fixing issues; it provides several strategic advantages that directly contribute to a business’s success. 

By ensuring that your app meets quality standards, testing helps enhance user satisfaction, optimize performance, and safeguard your brand’s reputation. Below are some key benefits that app testing brings to your business:

• Enhanced User Experience: Ensures smooth navigation and usability, improving user satisfaction.
• Increased Customer Retention: Reduces bugs and crashes, encouraging users to stay engaged with the app.
• Higher Revenue Potential: Optimizes functionality for better conversions, purchases, and ad views.
• Brand Reputation Protection: Prevents negative reviews and protects your brand’s image.
• Cost Savings: Identifies and fixes issues early, reducing costly post-launch fixes.
• Competitive Advantage: Provides a superior user experience, distinguishing your app from competitors.
• Compliance and Security: Ensures your app meets industry regulations and safeguards user data.

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How is Mobile App Testing different from Web App Testing?

Mobile applications are specifically designed and developed for operating on mobile devices. On the other hand, web applications are software applications that reside on web servers and are accessed through web browsers.

Web apps and mobile apps differ significantly in terms of how they are built. Moreover, users’ way of interacting with them also differs as mobile users use gestures like scrolling, pinch, and zoom on their touch screen mobiles. Naturally, the methods to test both differ as well.

At a high level, mobile app testing refers to testing an app across numerous mobile devices whereas web app testing focuses on validating the appearance and functionality of websites across multiple browsers.

Learn about the differences between mobile app testing and web app testing in detail.

Types of Mobile Apps

At a high level, mobile apps are categorized into three types:

• Mobile Web App

Mobile web apps are responsive versions of websites that are wrapped in a web view or directly viewed through mobile browsers. They can work on any mobile operating system or mobile device. They are also known as Progressive Web Apps.

• Native App

Native apps are developed specifically for mobile devices and their operating systems. As native apps are developed using specific SDKs they offer a more reliable, faster, and intuitive user experience.

• Hybrid App

Hybrid apps are a combination of native and mobile web apps that are deployed in native containers. Hybrid apps are developed using a mixture of web technologies and native APIs. They are economical and can be developed more quickly as compared to native apps.

Types of Mobile Apps Testing

To ensure an app meets performance, usability, and security standards, various testing methods are employed. The following are the primary types of mobile testing used to evaluate an app’s effectiveness across devices and platforms:

• Functional Testing: This testing ensures that the core features of the app work as expected, such as navigation, user input handling, and in-app processes like payments or form submissions.
• Usability Testing: The app’s user interface and overall user experience are assessed, focusing on factors like ease of navigation, clarity of instructions, and overall user satisfaction to ensure the app is intuitive and accessible.
• Performance Testing: Under varying conditions, this testing examines the app’s stability and responsiveness, particularly under heavy user loads or different network speeds, ensuring it remains functional and fast.
• Security Testing: By identifying vulnerabilities, this testing ensures that sensitive user data is properly encrypted and that the app has necessary protections against unauthorized access or data breaches.
• Compatibility Testing: This ensures the app functions consistently across a wide range of devices, operating systems, and screen sizes, delivering a uniform experience on different platforms such as iOS and Android.
• Localization Testing: The app is evaluated for its adaptation to different languages, regions, and cultural norms, ensuring correct translation and formatting for date, currency, and other locale-specific elements.
• Regression Testing: After updates or new features are introduced, this testing confirms that existing functionalities are still working correctly and no new issues have been introduced to the app.

When is Cross Browser Testing Done?

Prior to getting started with mobile app testing, it is vital for teams to analyze their current audience on their platform. Analyzing the current audience helps evaluate the following:

• Popular mobile devices for specific geographies
• Widely preferred Android or iOS versions
• Highly preferred screen resolutions
• Device-OS combinations that are most commonly used by the target audience

Once the required research is done, teams can start testing apps by preparing a list of device-OS combinations to test on priority. Teams can either run tests via an on-premise mobile device lab or opt for a cloud-based platform like BrowserStack that offers a real device cloud for testing mobile apps in real user conditions.

BrowserStack’s infrastructure supports both manual and automated app testing. This means once can either choose to test their apps manually on selected Android or iOS devices or leverage automation frameworks like Appium to run automated app tests across devices.

To run manual app tests on selected real devices, follow the steps below:

1. Signup for free on BrowserStack App-Live
2. Navigate to the App-live dashboard
3. Upload the app (.apk or .ipa) from the system or directly load from Playstore / Appstore
4. Choose the desired platform (Android / iOS) and handset (for example iPhone X)
5. Start app testing

Refer to this detailed guide to learn more about how to test mobile apps manually using BrowserStack in detail.

Testing on on-premise device labs becomes quite tedious at times as it demands constant updates of handsets and OS versions at regular intervals. Moreover, it requires huge investment for setting up an on-premise device lab which is not feasible for small and medium-scale organizations. All these challenges can be addressed by opting a cloud-based testing platform like BrowserStack.

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What features are analyzed in an App Test?

During mobile app testing, several key features are evaluated to ensure the app meets quality standards:

• UI/UX: Ensures the app is visually appealing, easy to navigate, and provides a seamless user experience.
• Functionality: Verifies that all core features, such as login, payments, and notifications, work as expected.
• Performance: Assesses speed, responsiveness, and stability under different conditions, ensuring smooth operation.
• Compatibility: Tests the app across multiple devices, screen sizes, and operating systems for consistent performance.
• Security: Ensures the app protects user data with encryption and safeguards against security threats.
• Stability: Identifies crashes, bugs, and memory leaks to ensure long-term reliability.
• Battery Usage: Monitors power consumption to prevent excessive battery drain.
• Network Performance: Verifies app functionality under various network conditions, including slow connections.
• Notifications: Tests push notifications and alerts for accuracy and timely delivery.
• Regulatory Compliance: Ensures the app complies with industry regulations, like GDPR or HIPAA, especially in sensitive sectors.

Who performs Mobile App Testing?

Anyone who wants to release a successful, optimized mobile app performs mobile app testing. Typically, app development teams have a dedicated set of QAs who conduct mobile apps tests in each sprint. However, often non-QA stakeholders (developers, management, product owners, potential users) also participate in mobile app testing.

In fact, widespread participation in mobile app tests is quite beneficial, as it takes multiple perspectives into account. Product owners will be able to offer non-technical insights that QA managers cannot. Since a good app must be much more than just technically efficient, having people from different roles give opinions on app functionality will help it become a more well-rounded product likely to appeal to more users.

If you are not a coder and are wondering how to do mobile app testing, BrowserStack is the answer. You don’t have to know coding to make use of interactive cross-device testing tools. BrowserStack App Live, for instance, is also used by marketers and web designers, who are quickly testing apps for cross-device rendering and responsiveness.

Usually, QA teams execute test scenarios on multiple devices to make sure the build meets device compatibility benchmarks.

How to choose the right devices for Mobile App Testing?

In a word, research. Start with analyzing your target audience for the app being developed. Get an in-depth understanding of those users’ geographic locations, preferred devices, operating systems, and general preferences. This will allow QAs to streamline their activities in order to tailor the app for users’ needs and expectations.

In order to make an informed decision specific to your target audience, refer to your traffic stats and combine those insights with the Test on The Right Mobile Devices report—which compiles device usage data in different markets.

The decision of which devices to test on is usually in the hands of Business and Marketing teams (or the client). Goals defined by these teams help focus the product/testing team’s efforts in areas that will be most rewarding with the least effort.

Common mistakes to avoid while running Mobile App Tests

To ensure thorough and effective mobile app testing, it’s important to avoid certain common mistakes that can undermine the quality of the testing process. Below are key pitfalls to watch out for:

• Don’t start testing without being clear on the purpose of the app. What is it meant to do? Who are the target users? What are users’ expectations? What are the product managers’ and other management-level expectations from the app? These questions must be answered before QA activities can be undertaken.
• Don’t try testing everything at once. As explained above, that is not humanly possible in modern-day release timelines. Test what’s important first.
• Testing only on emulators and simulators. They have serious drawbacks with regard to replicating real device functions, which means compatibility and performance tests cannot give conclusive results when run on them. Apps need to be tested on real mobile devices from different manufacturers with different OS and OS versions. This is only possible on a real device cloud.
• Don’t focus only on the UI. Now, the UI is definitely the most important aspect because it is literally the face of the app. It requires meticulous testing. However, don’t forget to vet the APIs and backend services equally well. A great UI doesn’t mean much if the weak backend leads the app to crash constantly.
• Don’t proceed without a plan. Decide which features must be tested in each sprint, what tests are to be run, have scripts prepared, and know exactly what the expected results are. Modern apps have far too many features, and cannot be comprehensively tested without a structure in place.

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Strategies for Mobile App Testing

The following approaches can make mobile app testing more efficient, and can be considered part of a success-driven QA strategy:

• Be clear about the challenges – mainly the extent of device fragmentation and the need for the right tools and frameworks.
• Ask the right questions before putting a plan to paper – “how to test mobile app on desktop”, “how unit testing of mobile apps can be done”, etc.
• Use emulators/simulators only for testing in the initial stages. There is no way to publish a successful app without testing it on real devices. Without testing in real user conditions, an app is likely to malfunction in key areas and provide bad user experiences.
• Invest in Beta Testing. Just as real device testing is the best way to gauge the real-world performance of an app, beta testing is the best way to judge user reception.
• Along with business and product teams, involve QA teams from early phases of development.

To explore mobile app testing strategies in detail, have a look at our article on Strategies for efficient Mobile App Testing.

How does BrowserStack help with Mobile App Testing?

Simple. BrowserStack lets you test mobile apps on real mobile devices. As explained above, it is impossible to release a mobile without verifying its performance in real-world circumstances (real mobile devices). Instead of setting up, maintaining, and updating a massive on-premise device lab, teams, individual testers can simply log in to BrowserStack and access 3500+ real Android and iOS devices on the cloud for manual and automated testing.

Here’s a glimpse of BrowserStack’s app testing offerings:

1. App Live

An Interactive Mobile App Testing tool that offers instant, on-demand access to thousands of real Android and iOS devices on the cloud.

Here’s a list of features testers can leverage with App Live:

• Test on a range of real devices including iPhone, Samsung Galaxy, Pixel, Nexus, and more on multiple Android and iOS versions.
• Leverage 15+ native device features like GPS, network simulation, localization and more to replicate real user conditions.
• Interact with your mobile app on the remote device, just as you would with a device in hand. Tap, scroll, zoom, swipe, and more.
• Debug your app, view crash reports, and logs, inspect UI elements, and use stacktrace to find and fix bugs instantly.
• Test your native and hybrid apps out of the box on internal development and staging environments.
• Upload, test, and collaborate on your dev APK/AAB/IPA files. Or install production apps from Play Store/App Store and start testing.

2. App Automate

An Automated Mobile App Testing tool offers instant, on-demand access to thousands of real Android and iOS devices on the cloud.

Here’s a list of features testers can leverage with App Automate:

• Test your native and hybrid apps on a wide range of physical mobile and tablet devices including iPhone, iPad, Samsung Galaxy, Pixel, Nexus, etc.
• Integrate effortlessly with popular testing frameworks like Appium, Espresso, XCUITest or EarlGrey.
• Test native device features – Geolocation testing, Push Notifications, Pre-loaded images, In-app purchases, Network Simulation, Timezones, and more.
• Reduce build times by more than 10x through parallel test execution on BrowserStack cloud.
• Test apps on your internal development or staging environments.
• Automate gestures and touch actions on our remote devices, including tap, swipe, scroll, and more.
• Debug your Apps instantly using device logs, text logs, video recordings, and screenshots for every test you run.
• Add unlimited users from your organization to your account so the entire team can collaborate better and share results faster.