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Jira integration in BrowserStack Live

Live enables you to report issues while testing your websites or web apps through Jira integration. With Jira integration, all metadata about your test session such as the browser and its version, OS and its version, device, resolution, etc. are automatically added. You can also annotate screenshots while reporting an issue by using the Live annotation toolbar.

In this guide, you learn about:

Integrate Jira with Live

  1. Log in to the Live dashboard.
  2. On the Live dashboard, select the device-browser combination to start your test session.
  3. Click Capture a bug on the Live toolbar to start the integration process. Click Capture a bug
  4. Select Jira Software on the Integrations panel on the right side of your screen.
  5. On the Sign-in to Jira prompt, enter your Jira credentials, including your Atlassian hostname (company-name.atlassain.net), Jira email or username, and password or API token.
    Enter your API token in the following scenarios:
    • If your Jira authentication requires two-step verification, you can use either your password or API token for authentication.
    • If you use Single Sign-On, you must use the API token instead of the password.
      Click Get API Token to generate your API token. Enter Jira credentials
  6. Click Connect to my Jira account to integrate Jira with Live.

Report an issue on Jira

You can either create a new issue or update an existing issue while reporting an issue on Jira during your Live test session.

  1. Click Report on Jira on the Live toolbar.
    Click Report on Jira A screenshot is captured and the REPORT ISSUE ON JIRA panel opens on the right side of the screen.
  2. If required, annotate the screenshot using the Live annotation toolbar.
    The annotated screenshot is attached in the REPORT ISSUE ON JIRA panel. Live annotation toolbar
  3. In the REPORT ISSUE ON JIRA panel, enter your Project name.
  4. Click the Create Issue tab, and select the Issue type from Task, Sub-task, Story, or Bug, and Assignee details. Fill in issue details
  5. Click Show all fields to fill in essential details like Summary, Description, etc., and additional details with the custom fields that your organization has created in Atlassian. Fill in additional issue details
  6. After you have filled in all the details, click Create to create a new issue.

You see a message that the issue is successfully created. Click View issue on the message prompt to see the created issue in Jira.

Important: Live currently supports limited custom fields while reporting an issue on Jira. If you have a custom field that is not currently supported, and you are unable to create an issue, then contact support.
  1. Click Report on Jira on the Live toolbar.
  2. If required, annotate the screenshot using the Live annotation toolbar. The annotated screenshot is attached in the REPORT ISSUE ON JIRA panel.
  3. In the REPORT ISSUE ON JIRA panel, select your Project name.
  4. Click the Update Issue tab, and fill in details such as the Issue Number, Assignee, and Comment. Fill details while updating issue in Jira
  5. Click Update to update the issue.

You see a message that the issue is successfully updated. Click View issue on the message prompt to see the updated issue in Jira. Each new update is added as a comment on the existing Jira issue.

Manage your Jira integration

You can manage your Jira integration from the Integrations page of your BrowserStack account. To access the Integrations page:

  1. Sign in to your BrowserStack account.
  2. Hover your cursor over the Profile icon on the top.
  3. From the drop-down list, click Integrations. Integrations page

If you use any other bug filing tool that Live does not support currently, you can suggest the name of your bug filing tool in the Suggest an integration section. Suggest an integration

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