Report bugs using Jira integration
Live enables you to report bugs or issues while testing your websites or web apps through Jira integration. With Jira integration, all metadata about your test session such as the browser and its version, OS and its version, device, resolution, etc. are automatically added. You can also annotate screenshots while reporting an issue by using the Live annotation toolbar.
Integrate Jira with your Live session
Prerequisite
Ensure that you have an Atlassian user account.
Use one of the following options to integrate Jira with your Live test session:
- Option 1: Integrate using your BrowserStack account Integrations page
- Option 2: Integrate from ongoing Live test session
Integrate Jira from Integrations page
- Sign in to BrowserStack Live.
- Hover your cursor over the Profile icon on the top navigation bar, and select Integrations from the drop-down list.
- On the Integrations page, select Jira Software > Connect.
- On the Sign-in to Jira prompt, enter your Jira credentials, including your Atlassian hostname (company-name.atlassain.net), Jira email or username, and password or API token.
Enter your API token in the following scenarios:- If your Jira authentication requires two-step verification, you can use either your password or API token for authentication.
- If you use Single Sign-On, you must use the API token instead of the password.
Click Get API Token to generate your API token.
- Click Connect to my Jira account to integrate Jira with Live.
Integrate Jira from ongoing Live session
- Log in to the Live dashboard.
- On the Live dashboard, select the device-browser combination to start your test session.
- On the Live toolbar, click Capture a bug to capture a screenshot of the bug or issue.
- On the Integrations and share bugs seamlessly pane, select Jira Software.
- On the Sign-in to Jira prompt, enter your Jira credentials, including your Atlassian hostname (company-name.atlassain.net), Jira email or username, and password or API token.
Enter your API token in the following scenarios:- If your Jira authentication requires two-step verification, you can use either your password or API token for authentication.
- If you use Single Sign-On, you must use the API token instead of the password.
Click Get API Token to generate your API token.
- Click Connect to my Jira account to integrate Jira with Live.
Report an issue on Jira
Prerequisite
Integrate Jira with your Live session.
You can either create a new issue or update an existing issue while reporting an issue on Jira during your Live test session.
- On the Live toolbar, click Report on Jira to capture a screenshot of the bug or issue.
- If required, annotate the screenshot using the Live annotation toolbar.
The annotated screenshot is attached in the REPORT ISSUE ON JIRA panel.
- In the REPORT ISSUE ON JIRA panel, enter your Project name.
- Click the Create Issue tab, and select the Issue type as Task, Sub-task, Story, or Bug, and Assignee details.
- Click Show all fields to fill in essential details like Summary, Description, etc., and additional details with the custom fields that your organization has created in Atlassian.
- After you have filled in all the details, click Create to create a new issue.
You see a message that the issue is successfully created. Click View issue on the message prompt to see the created issue in Jira.
- Click Report on Jira on the Live toolbar.
- If required, annotate the screenshot using the Live annotation toolbar. The annotated screenshot is attached in the REPORT ISSUE ON JIRA panel.
- In the REPORT ISSUE ON JIRA panel, select your Project name.
- Click the Update Issue tab, and fill in details such as the Issue Number, Assignee, and Comment.
- Click Update to update the issue.
You see a message that the issue is successfully updated. Click View issue on the message prompt to see the updated issue in Jira. Each new update is added as a comment on the existing Jira issue.
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