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Report bugs using Jira integration

Live enables you to report bugs or issues while testing your websites or web apps through Jira integration. With Jira integration, all metadata about your test session such as the browser and its version, OS and its version, device, resolution, etc. are automatically added. You can also annotate screenshots while reporting an issue by using the Live annotation toolbar.

Integrate Jira with your Live session

Prerequisite
Ensure that you have an Atlassian user account.

Use one of the following options to integrate Jira with your Live test session:

Integrate Jira from Integrations page

  1. Sign in to BrowserStack Live.
  2. Hover your cursor over the Profile icon on the top navigation bar, and select Integrations from the drop-down list. Integrations page
  3. On the Integrations page, select Jira Software > Connect. Select Jira Software
  4. On the Sign-in to Jira prompt, enter your Jira credentials, including your Atlassian hostname (company-name.atlassain.net), Jira email or username, and password or API token.
    Enter your API token in the following scenarios:
    • If your Jira authentication requires two-step verification, you can use either your password or API token for authentication.
    • If you use Single Sign-On, you must use the API token instead of the password.
      Click Get API Token to generate your API token. Jira Sign in
  5. Click Connect to my Jira account to integrate Jira with Live.

Integrate Jira from ongoing Live session

  1. Log in to the Live dashboard.
  2. On the Live dashboard, select the device-browser combination to start your test session.
  3. On the Live toolbar, click Capture a bug to capture a screenshot of the bug or issue.
    Click Capture a bug
  4. On the Integrations and share bugs seamlessly pane, select Jira Software.
  5. On the Sign-in to Jira prompt, enter your Jira credentials, including your Atlassian hostname (company-name.atlassain.net), Jira email or username, and password or API token.
    Enter your API token in the following scenarios:
    • If your Jira authentication requires two-step verification, you can use either your password or API token for authentication.
    • If you use Single Sign-On, you must use the API token instead of the password.
      Click Get API Token to generate your API token. Enter Jira credentials
  6. Click Connect to my Jira account to integrate Jira with Live.

Report an issue on Jira

Important: Live currently supports limited custom fields while reporting an issue on Jira. If you have a custom field that is not currently supported, and you are unable to create an issue, contact support.

Prerequisite
Integrate Jira with your Live session.

You can either create a new issue or update an existing issue while reporting an issue on Jira during your Live test session.

  1. On the Live toolbar, click Report on Jira to capture a screenshot of the bug or issue.
    Click Report on Jira
  2. If required, annotate the screenshot using the Live annotation toolbar.
    The annotated screenshot is attached in the REPORT ISSUE ON JIRA panel. Live annotation toolbar
  3. In the REPORT ISSUE ON JIRA panel, enter your Project name.
  4. Click the Create Issue tab, and select the Issue type as Task, Sub-task, Story, or Bug, and Assignee details. Fill in issue details
  5. Click Show all fields to fill in essential details like Summary, Description, etc., and additional details with the custom fields that your organization has created in Atlassian. Fill in additional issue details
  6. After you have filled in all the details, click Create to create a new issue.

You see a message that the issue is successfully created. Click View issue on the message prompt to see the created issue in Jira.

  1. Click Report on Jira on the Live toolbar.
  2. If required, annotate the screenshot using the Live annotation toolbar. The annotated screenshot is attached in the REPORT ISSUE ON JIRA panel.
  3. In the REPORT ISSUE ON JIRA panel, select your Project name.
  4. Click the Update Issue tab, and fill in details such as the Issue Number, Assignee, and Comment. Fill details while updating issue in Jira
  5. Click Update to update the issue.

You see a message that the issue is successfully updated. Click View issue on the message prompt to see the updated issue in Jira. Each new update is added as a comment on the existing Jira issue.

Troubleshoot problems while reporting an issue on Jira

To debug the issue, you need the response being sent on Jira when you try to file a bug. To get the response, follow these steps.

  1. Click Report on Jira.
  2. Select a project.
  3. Once the form populates, open the devtools of your local browser using F12 key or right-click and select inspect the element.
  4. Navigate to the Network tab.
  5. Type pmtool in the filter.
  6. After selection of the project check for create_meta_async?key=project. Copying Task ID
  7. Copy the Task ID from the response and paste the Task ID in the filter and check the last request.
  8. Copy the response and add it to the support ticket thread.

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