Support
Frequently Asked Questions
Browsers & Platforms
- Do you provide real desktop browsers for testing browser compatibility?
- Which browsers and OSes do you provide for cross-browser testing?
- Is web testing on Windows Server edition the same as Windows Desktop edition?
- How does BrowserStack decide which browsers to provide for cross-browser testing?
- If a new browser version is released, when is it added to BrowserStack?
- Do you support both, 32 and 64-bit operating systems?
Features
- What RIA and web softwares are pre-installed on the remote browsers?
- What is scale-to-fit?
- Can I use shortcut keys in remote browsers?
- How do I copy and paste text?
- Can I test upload/download functionality?
- How come I can watch videos, but can’t hear audio?
- What BrowserStack features are not available on Firefox 57+?
Integrations
Troubleshooting
- My Live session is stuck on ‘Loading Flash’ when using Google Chrome. How do I fix this?
- Webpages appear to be cached on the remote servers. Is there a way to avoid caching?
- Why is my IP Blocked?
- What happens if I reach the parallel user limit for my Live/Screenshots + Responsive plan while testing?
Test session
Developer Tools
Bug reporting & tracking
- Where are my Issue Tracker screenshots saved? How can I view the issues that the Organization has created?
- I don't have users in my Organization. Can I still share my Issue Tracker screenshots?
- I've captured bugs using my Issue Tracker. How can I assign them to users within my Organization?
- What is Jira host and how do I find it?
- When to use Jira password vs API token?
- Which versions of JIRA are supported for the Live JIRA integration?
