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Audio Injection in Android errors and troubleshooting

While testing audio injection on remote devices using Live, you may see errors during device setup or audio upload.

Some common errors are:

Audio Injection setup failed

After you select your device and browser, the setup fails and the following error is displayed:
Audio Injection setup failed!

Resolution/Workaround

Try launching the session again. If it fails again, contact support.

Audio upload failed

When you are trying to upload an audio file, the upload fails and the following error is displayed:
Audio upload failed!

Resolution/Workaround

  1. Check your internet connection.
  2. Ensure that the audio file you are trying to upload is of the .aac, .mp3, .ogg, .wav, or .wma formats.
  3. Ensure that the file size is not more than 15 MB for .aac, .mp3, .ogg, or .wma files, and 100 MB for .wav files.

If your audio upload still fails after completing steps 1 to 3, contact support.

Audio upload failed. File size exceeded.

When you are trying to upload an audio file that exceeds the supported file size, the upload fails.

Resolution/Workaround

  1. Ensure that the size of the audio file you are uploading does not exceed 15 MB for .aac, .mp3, .ogg, or .wma files, and 100 MB for .wav files.
  2. Try uploading the file again.

Failed to launch the selected Audio Injection enabled device

After you select an audio upload enabled device, the device launch fails.

Cause

The audio upload enabled devices are already in use.

Resolution/Workaround

Try launching your test session again after some time.

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