Troubleshoot common quick import failures

When performing a quick import from a supported tool, you might encounter issues related to connection, data conflicts, or permissions. This guide helps you identify and resolve the most common import failures, so you can get your data into Test Management successfully.

Import failure

If you modify the folder structure in TestRail/Zephyr Scale/Zephyr Squad while you perform quick import from TestRail/Zephyr Scale/Zephyr Squad to Test Management, the import process may fail.

IP not whitelisted

If you are using a VPN or firewall, our import service must access your server.

Solution: You must whitelist BrowserStack’s IP addresses to permit inbound API access to your server. Contact our support team to get the most current list of IP addresses.

Troubleshoot supported tool-specific issues

Understand solutions for tool-specific issues you may encounter during quick imports in Test Management. Follow these troubleshooting steps to quickly resolve problems and ensure a seamless import process.