Inconsistencies due to hidden issues

Hidden issues are excluded from the issue count. If you hide or unhide issues between two scans, the counts differ.

Root cause and explanation

When you hide an issue, BrowserStack Accessibility Testing excludes it from the issue count. If you later unhide the issue, it is counted again. So, if you hide or unhide issues between two scans, the issue count differs.

Affected products

All products in BrowserStack Accessibility Testing can show changes to issue count if you hid or unhid issues between two scans.

These products are:

• Workflow Analyzer
• Website Scanner
• Automated tests

Remediation

Retry the scan to check whether the issue persists.

If the issue persists, follow these steps to avoid changes to issue count:

• Check if you have hidden issues that are legitimate accessibility issues. If so, consider unhiding them.
• Check whether you unhid an issue that was hidden earlier. Double-check whether such issues need to be hidden.

Related topics

• Diagnose inconsistencies in issue counts
• Severity classification