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Investigate other causes of inconsistencies
If none of the known causes explains the difference in issue count, submit both scans for manual review through the support escalation process.
Root cause and explanation
If none of the causes listed in the other topics explains the difference, the root cause needs deeper analysis. If you think a reason not listed in the other topics caused the mismatch, the support team might need to review the scans manually.
Remediation
Retry the scan to check whether the issue persists.
If the issue persists, submit both scans that show changes to issue count for manual review through the support escalation process.
Additional resources
Related topics
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Contact our Support team for immediate help while we work on improving our docs.
We're continuously improving our docs. We'd love to know what you liked
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