How to generate a HAR file for support

When you report a technical bug, our support team may request a HAR (HTTP Archive) file to analyze the network activity and diagnose the problem effectively.

Important Best Practices

To ensure the HAR file is complete and useful for debugging, follow these critical steps:

• Open Developer Tools First: Always open the developer tools before you start reproducing the issue. If you open them after the error occurs, the log will be empty.

• Enable Preserve log: Make sure the Preserve log option is checked. This ensures that network activity isn’t cleared when you navigate between pages.

Steps to generate a HAR file

1. Navigate to the Jira page where the issue is occurring.
2. Open your browser’s Developer Tools by right-clicking on the page and selecting Inspect (or using the shortcut Cmd+Opt+I for Mac / Ctrl+Shift+I for Windows).
3. Go to the Network tab.
4. Check the Preserve log checkbox.
5. Refresh the page and perform the actions required to reproduce the issue.
6. Once the issue has occurred, right-click anywhere inside the list of network requests and select Save all as HAR with content.
7. Share the saved .har file with the BrowserStack support team.