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Privacy
Learn how Bug Capture’s Web SDK protects your data at each stage of a recording session.
Page load
End users load the SDK from servers located in the EU. Bug Capture does not keep logs of technical information inadvertently transmitted as part of the request, such as the end user’s IP address or user agent. You can host the SDK files yourself, but you then need to keep them up to date on your own, and Bug Capture cannot guarantee that a self-hosted SDK will not break due to being outdated.
On page interaction
By default, no data is recorded until you explicitly trigger a recording with the SDK. When the optional instant replay feature is enabled, recording starts at SDK initialization instead.
When a recording is running, the SDK collects technical information but stores it locally on the end user’s device. The recorded technical data is uploaded to Bug Capture’s servers only when the end user submits the recording.
Prevent the recording of sensitive data, or redact recorded data before upload
There are multiple ways to prevent certain data from being recorded, or to ensure that sensitive information is redacted before it’s uploaded to Bug Capture’s servers.
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Contact our Support team for immediate help while we work on improving our docs.
We're continuously improving our docs. We'd love to know what you liked
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