General - FAQs

Based on user research, Bug Capture typically saves over 50% of the time on reporting issues and about 30% of the time on debugging.

The Web SDK (currently available on Team plan and above) supports all modern browsers. The extension works on all Chromium browsers including Chrome, Edge, Opera, etc. Regardless of the browser, the extension needs to be installed from the Chrome Web Store. Bug Capture extension is not available for Safari and Firefox. You should be able to view the recordings on all modern browsers (including Safari).

On smartphones, Bug Capture is only available for web apps that can be accessed via mobile browsers. Native apps are currently not supported.

Yes. Absolutely. For steps, see documentation.

Absolutely. To capture the technical logs within an emulated browser, configure the Web SDK (currently available on Team plan and above). The extension will only be able to record a video, but will not capture the logs from the emulated browser.

Of course. The best way to do that would be to integrate Bug Capture Web SDK (currently available on Team plan and above) on your page. Alternatively, you can even integrate it with Zendesk or Intercom.

The Web SDK Widged (currently available on Team plan and above) and browser extension are complementary solutions. You can either use one or both, depending on your requirements.

The Web SDK and browser extension serve different needs:

• The web SDK widget is better suited for end customers to report bugs because it has a simpler interface and workflow.
• The browser extension is better suited for frequent QA and testing, as you can easily access all functionalities.