Resolve access issues for a specific user

If a single team member cannot access the app in Jira while others can, the issue is typically related to their user settings within BrowserStack.

A BrowserStack administrator should verify the following:

• Correct Email Address:
  1. Navigate to Settings > User Management in the BrowserStack web app.
  2. Ensure the user is part of the correct team and that their registered email address in BrowserStack is identical to the one they use for Jira.
• Product Access:
  1. Verify that the user has been granted access to the BrowserStack Test Management product in their user profile.