Resolve access issues for a specific user in Test Management for Jira

Fix the Configuration Failed message that one user sees in BrowserStack Test Management for Jira while the app works for the rest of the team.

The fix on this page needs a BrowserStack group admin, not a Jira administrator.

Configuration Failed message for some users

The app works for some team members. Others see this message:

Configuration Failed: Admin Help Needed
Please ask your BrowserStack Administrator to add you to the organisation's BrowserStack account. They can follow the simple setup steps here.

The app setup is fine. The problem is this user’s access. The app matches each user’s Jira email address to a user in the linked BrowserStack group. This user’s email address is not in the group, or it is in the group under a different address. Or the address is in the group but has no Test Management access.

Solution: A BrowserStack group admin does the following:

1. In the BrowserStack web app, navigate to Settings > User Management.
2. Invite the user’s Jira email address to the group. The address must match the Jira address exactly.
3. Assign the user a Test Management role. See Role-Based Access Control.
4. Ask the user to reload the Jira issue.

Next steps

• Troubleshoot app visibility and updates when the app is missing for everyone in a project.
• User Access Control in Test Management for the access models the app supports.