Getting Support - Provide Information for Issue Diagnosis
Follow these steps to help us understand your issue better and reach out for assistance:
-
Provide the Test Name and/or the Build Execution Name: You can find the test name and build execution name in Tests and Builds section respectively. Please include these details in your communication to us.
-
Retrieve Diagnostic Logs: From your desktop app menu bar or title bar, click on
Help > View Diagnostic Logs
and download the Diagnostic Logs zip file. -
Send us the Information: Share the Test Name/Build Execution Name and the downloaded Diagnostic Logs zip file with us via email at
low-code-automation@browserstack.com
.
Your input is valuable in helping us diagnose and resolve the problem effectively. Our team will carefully analyze the information provided and work diligently to find a solution.
Need more help?
If you need any additional help, feel free to reach out to us via email at low-code-automation@browserstack.com
.
We're sorry to hear that. Please share your feedback so we can do better
Contact our Support team for immediate help while we work on improving our docs.
We're continuously improving our docs. We'd love to know what you liked
We're sorry to hear that. Please share your feedback so we can do better
Contact our Support team for immediate help while we work on improving our docs.
We're continuously improving our docs. We'd love to know what you liked
Thank you for your valuable feedback!