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Getting Support - Provide Information for Issue Diagnosis

Follow these steps to help us understand your issue better and reach out for assistance:

  1. Provide the Test Name and/or the Build Execution Name: You can find the test name and build execution name in Tests and Builds section respectively. Please include these details in your communication to us.

  2. Retrieve Diagnostic Logs: From your desktop app menu bar or title bar, click on Help > View Diagnostic Logs and download the Diagnostic Logs zip file.

  3. Send us the Information: Share the Test Name/Build Execution Name and the downloaded Diagnostic Logs zip file with us via email.

Your input is valuable in helping us diagnose and resolve the problem effectively. Our team will carefully analyze the information provided and work diligently to find a solution.

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