Getting Support - Provide Information for Issue Diagnosis
Follow these steps to help us understand your issue better and reach out for assistance:
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Provide the Test Name and/or the Build Execution Name: You can find the test name and build execution name in Tests and Builds section respectively. Please include these details in your communication to us.
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Retrieve Diagnostic Logs: From your desktop app menu bar or title bar, click on
Help > View Diagnostic Logsand download the Diagnostic Logs zip file. -
Send us the Information: Share the Test Name/Build Execution Name and the downloaded Diagnostic Logs zip file with us via email at
low-code-automation@browserstack.com.
Your input is valuable in helping us diagnose and resolve the problem effectively. Our team will carefully analyze the information provided and work diligently to find a solution.
Need more help?
If you need any additional help, feel free to reach out to us via email at low-code-automation@browserstack.com.
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