Getting Support - Provide Information for Issue Diagnosis

Follow these steps to help us understand your issue better and reach out for assistance:

1. Provide the Test Name and/or the Build Execution Name: You can find the test name and build execution name in Tests and Builds section respectively. Please include these details in your communication to us.

2. Retrieve Diagnostic Logs: From your BrowserStack Low Code Automation desktop App menu bar, click on Help > View Diagnostic Logs and download the Diagnostic Logs zip file.

   • For Windows

   • For Mac

3. Send us the Information: Share the Test Name/Build Execution Name and the downloaded Diagnostic Logs zip file with us via email.

Your input is valuable in helping us diagnose and resolve the problem effectively. Our team will carefully analyze the information provided and work diligently to find a solution.

Related FAQs

• What are the minimum requirements for recording tests on Low Code Automation?
• Unable to start recording due to browser not launching. How to fix?
• Why am I unable to perform Visual Validations?
• Executing tests on localhost or private websites

Need more help?

If you need any additional help, feel free to reach out to us.