I am not receiving the invite or reset password emails? What should I do?

If you notice that you are not receiving BrowserStack account confirmation, invite or reset password emails, follow the troubleshooting steps below to confirm that your email inbox, and allowlisting settings are correct.

Search your email inbox for the BrowserStack emails

If you haven't received a BrowserStack email for several minutes, your email provider might be automatically filtering your emails. You can try searching your inbox for 'support@browserstack.com' or 'notification@browserstack.com' to find any emails that might have been moved to any other folders in your mailbox.

Email Inbox Search

Check settings for your email inbox

Based on the email client you're using, you may need to update your settings to ensure emails from BrowserStack aren't getting filtered out of your inbox. If you're expecting to receive a confirmation, invite, or reset password email from BrowserStack and nothing appears in your inbox, check your Spam or Junk folders to validate in case your email provider is mistakenly filtering these emails out of your main inbox.

Note: If transactional emails sent from BrowserStack are resulting in bounces or landing in your Spam/Junk folder, you can adjust your spam filter settings to improve deliverability.

If you're using Microsoft Outlook, you can follow the steps below to confirm that BrowserStack emails are not being quarantined, or that they're being sent to your Focused Inbox (if you've enabled it)

  • Release quarantined BrowserStack emails in your Outlook inbox/Office 365 account
  • Move BrowserStack emails into your Focused Inbox in Microsoft Outlook

Set up allowlisting

If you've checked your mailbox settings and confirmed your email client isn't filtering BrowserStack emails, then you may need to contact your IT team to update your allowlist or add BrowserStack as a 'safe sender'.

If you are still facing issues, please reach out to support@browserstack.com.

Need more help? Contact Support