Mumbai, India

Mumbai, India

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Open positions

  • Account Executive

    Reporting to the Sales Manager, you will be part of a growing, high-performing team that delivers world-class results and learns from a team of seasoned entrepreneurs and sales experts. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn’t afraid to roll-up their sleeves and contribute across many different functions.

    Job Responsibilities

    • Generate sales revenue through prospecting, nurturing and closing business in the Enterprise Segment; Build and manage your sales pipeline for strong coverage ratios; achieve quarterly revenue targets
    • Manage the entire account lifecycle from account strategy, customer engagement, solution development and contract negotiation; meet or exceed quarterly revenue quota
    • Develop, maintain and grow executive relationships in your target account to expand revenue potential
    • Work with all levels of GTM leadership to continuously improve key sales management processes like territory planning, lead/pipeline/opportunity management and KPI reporting
    • Maintain excellent data discipline in salesforce.com for your book of business

    Required Qualifications

    • 2 – 3 years of quantifiable, new logo acquisition sales in B2B software with a strong track record of success; experience with full lifecycle of enterprise sales from qualification, solution definition to closing
    • Strong willingness and ability to uncover opportunities by communicating a highly differentiated value proposition to open doors at new accounts or expand deals at existing accounts; excellent verbal and written communication skills with strong phone/video conference presence
    • Persistent and optimistic problem solver with a vibrant, assertive and energetic attitude, strong work ethic and driven to succeed
    • Passionate about Internet technologies, SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
    • Humble yet strong leader with a bias for action; team player who can inspire others to greatness
  • Solutions Engineer

    Reporting to the Manager, Solutions Engineering, you will be part of a growing, high-performing team that partners with sales to deliver revenue growth. You love technology in all forms and live on the bleeding edge of agile software development and testing technologies. You enjoy solving hard problems and are a born collaborator. This is an extremely hands-on position in a typical start-up environment, so we are looking for motivated self-starters who aren’t afraid to roll-up their sleeves and contribute across the entire sales cycle.

     

    Job Responsibilities:

    • Be the architect and owner for the prospect’s end-to-end technical evaluation of BrowserStack; deliver on the revenue plan with the account team; develop strong relationships with engineering and QA teams at all levels within the customer organization, becoming their trusted advisor.
    • Lead pre-sales engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support and ongoing client relationships
    • Design and lead comprehensive discovery sessions in the sales cycle – mapping out the prospect’s unique workflows, technical architecture, and organizational goals – leading to a clear understanding of the BrowserStack’s value proposition in the customer’s evaluation; design and conduct comprehensive solution demonstrations
    • Develop a deep understanding of the BrowserStack technology portfolio and the competitive landscape for automated application and browser testing solutions
    • Work with cross-functional teams in ensuring ongoing customer success; Capture technical product feedback from customers and relay it to product with relevant market insights

    Required Qualifications:

    • 3-5 years of Technical Pre-Sales / Sales Engineering experience in the B2B SaaS space
    • B.S. degree Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices
    • Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Calabash, Cucumber, HP QTP/UFT, ALM); Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft TFS/VSTS); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls)
    • Disciplined self-starter, does whatever it takes in order to succeed
    • Ability to work well in a highly dynamic / team environment; excellent communication skills; humble yet strong leader with a bias for action; team player who can inspire others to greatness
  • Sales Manager

    We are looking for a dynamic Inside Sales Manager who has the passion for sales, loves to develop sales people and hunger to achieve targets. The key focus will be on hiring the best, enabling the team on an ongoing basis and supporting an end to end sales process.  

     

    This sales management role encompasses lead generation and conversion to closing business with prospects and customers.  The team consists of account executives responsible for outbound lead generation for small to medium business accounts and enterprise accounts.  As well, they will convert both inbound and outbound leads generated by the SDR and BDR teams respectively. Team is based in Mumbai, with lead coverage around the globe, and sales coverage for all territories outside of North America.

     

    Key Responsibilities:

    • Establishes annual and quarterly sales quotas for regions and territories along with VP Global Field Sales and Sales Operations
    • Directly responsible for hiring Account Executive roles
    • Works with leadership to assign sales team members appropriate territories
    • Support sales enablement programs, Quarterly Business Reviews and Sales Kick Offs
    • Implements team sales programs by developing sales action plans
    • Ensures consistent use of salesforce.com and related solutions
    • Develops world class team by mentoring, counseling and coaching employees; planning, monitoring, and appraising results and related reviews
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
    • Employs a value based solution selling methodology to drive these leads through a high-velocity pipeline.
    • Executes against all phases of your pipeline, progressing deals through the sales cycle towards closing business
    • Works collaboratively with other team members to achieve team targets

     

    Required Key Skills:

    • You understand the cloud computing/communications business model and enjoy selling to a technical audience, while building mutual trust
    • You embrace a value based and solution oriented approach to selling, ensuring your customers receive value from the products they buy from you
    • Superior leadership skills
    • Superior teamwork and collaboration skills
    • The ability to listen first and add value in every conversation
    • Track record of over-achieving quotas
    • Ability to forecast accurately
    • Experience working with Salesforce.com and related CRM applications
    • Excellent verbal and written communications skills
    • Effective working across multiple time zones and cultures
    • Any Graduation Degree is a must. MBA diploma is a plus

Open positions

  • Facilities Administrator

    BrowserStack is looking for a candidate that will contribute towards fostering a work environment that is collaborative, friendly and fun. As a part of the Facilities Management team, you will be responsible for supporting the daily operations of our offices and help ensure that things run smoothly and efficiently. This role will report to our Manager of Facilities and will be based in Mumbai.

     

    Responsibilities

    • Support office operations including vendor management, facilities services, maintenance of building and mechanical systems, janitorial service and supplies, and health and safety in a demanding environment that requires the highest level of service delivery.
    • Have a general oversight of daily operations of office(s) in all areas of workplace services including reception, events, space planning, small projects, security etc.
    • Support a variety of critical business functions including financial, procurement, contract management, event management and other general office services. Find innovative ways to streamline and enhance service delivery, while keeping an eye on the bottom line.
    • Manage all travel, accommodation and related activities for the entire company.
    • Provide a pivotal role in office operations including new office builds and expansions, capacity and space planning, implementation of new processes and procedures.
    • Identify risks and develop mitigation strategies to ensure smooth project execution and completion to safety, schedule, budget, and quality

     

    Experience

    • 3+ years of relevant experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience.
    • Strong interpersonal, collaboration and communication skills with a proven ability to handle sensitive matters with tact and diplomacy.
    • Experience managing facilities services vendors with a track record of developing service streams.
    • Knowledge of property management, building maintenance, leases and construction terms and practices.

Open positions

  • Data Analyst
    Reporting to Head of Analytics, you are someone who excels at crunching data and using it for generating business insights. As a data-loving member of the team, you will serve as an analytics expert and help the company’s leadership make better decisions.

    Job Responsibilities:

    • Develop and automate reports, iteratively build and prototype dashboards to provide insights for solving the company’s analytical needs
    • Help answer specific business questions by writing a clear, usable project plan and executing with minimal guidance
    • Support maintenance and upgradation of an end-to-end Analytics Platforms that connects data systems and business intelligence (BI) systems
    • Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, and insights
    • Research and analyze key business drivers, trends and operating metrics

    Required Qualifications: 

    • BS Degree in a quantitative discipline (e.g. computer science, mathematics, statistics, economics)
    • 3 plus years of relevant experience in analytics at a tech / SaaS / consulting company
    • Extensive experience with articulating business questions, pulling data from datasets (SQL) and using new age BI tools (e.g. Tableau, Data Studio) to arrive at an answer
    • Demonstrated understanding of statistical modeling techniques; ability to effectively influence and communicate cross-functionally across all levels
    • Ability to consistently deliver quality outputs in a fast-paced environment, while working with tight deadlines
    • Extremely well-organized and capable of handling multiple projects and ad-hoc requests simultaneously

Open positions

  • Manager – Tech Support

    We are taking our global support team to the next level and are looking for an able leader to join the ranks. The ideal candidate would command mastery over the domain of web /application testing and be able to guide and coach a team of engineers towards the primary objective of delivering exceptional post-sales customer experience. The role will report to the Head of Global Customer Support.

    Job Responsibilities

    • Lead and manage the daily operations of a highly skilled Technical Support team, in a 24X7 environment
    • Manage performance and productivity to achieve industry best metrics in a lean environment
    • Ownership of Support Quality metrics, coaching & feedback to engineers
    • First point of contact for customer escalations
    • Own operational readiness of all support delivery channels like phone, email, Twitter, Community etc and ensure highest possible system efficiency
    • Ensure optimal ticket routing at all times
    • Follow a research & data oriented approach towards improving customer support experience
    • Provide operational reports & corresponding action plan to Senior management
    • Liaise with cross-functional teams like product management & engineering to resolve and prioritize customer issues/requests
    • Efficiently build , retain & scale reporting teams

    Required Qualifications

    • At least 7 years of experience managing a team in a global technical support organization(non-BPO). Preferably from a Product based company
    • Must have worked on a ticketing tool like ZenDesk, SalesForce, FreshDesk etc
    • Manage a team which works in a 24 X 7 environment
    • Ability to quickly learn and apply new technical skills and processes. Must be open to directly handling customer queries (if required)
    • Customer focus & highly service oriented approach
    • Excellent organization, analytical and problem solving skills
    • Strong communication (verbal and written) and interpersonal skills must be able to resolve conflict situations amicably
    • Culturally aware, capable of handling interactions with global customers & peers
  • Billing and Account Specialist

    As the Billing and Account Specialist, you will be part of the team responsible for resolving all service requests related to billing, subscriptions, cancellations, account information and basic product queries. Challenging opportunities to contribute toward process improvements & self-service capabilities within the scope of the service desk are an added benefit in this role. We are looking for dynamic individuals with a logical & research oriented approach towards problem solving.

    Job Responsibilities

    • Provide 24X7 enterprise support to international customers, mostly over email
    • Address billing, cancellations, invoice generation, chargeviabacks & account related queries
    • Address basic queries related to Browserstack products KB articles or documentation
    • Routing issues to appropriate sales or technical resolver groups, where required
    • Achieve all KPIs and metrics set on a quarterly basis
    • Identify, participate implement process improvements

    Required Qualifications

    • Excellent command over written & spoken English
    • Ability to quickly build a rapport with customers & resolve issues
    • Willing to work in rotating shifts
    • Quick learning & focussed approach
    • Ability to coordinate between multiple teams to enable maximum first call resolutions
    • Prior exposure to Billing & Payment / Service Desk environment would be a plus
    • 1-5 years experience in a similar work environment will be preferred.
  • Community Manager

    We are taking our global support team to the next level and are looking for a Community Manager . The ideal candidate would be currently engaged as a Community Advocate/ Manager/ Evangelist facing a global customer base. Preferably with product based company. This role will report to the Head of Global Customer Support and would be based out of the Mumbai office.

     

    Job Responsibilities:

     

    • Own all inbound communication and ensure timely and relevant responses on community threads

     

    • Assist with external communications on Social media and community updates and moderation
    • Assist in implementing a seamless integration between the community and customer support process
    • Liaise with Product management to effectively deliver feedback from the community and provide suitable updates back to the community
    • Gather and analyze and report on KPIs around the community performance and ROI
    • Drive continuous improvement programs for the Community
    • Assist with webinars and create content to explain technical concepts to a wide range of user personas
    • Stay up-to-date with the latest in the browser and application testing domain

    Required Qualifications: 

    • 2-4 years of experience managing online communities or social media management. Experience on platforms like Discourse / Lithium / Higher Logic / ZenDesk etc would be an added plus
    • Ability to manage multiple projects and initiatives related to the community
    • Understanding of community as a marketing platform would be a huge plus
    • Ability to coordinate and influence multiple stakeholders within the organization
    • Must be able to define a roadmap for the community based on evolving customer needs

     

Open positions

  • Associate Product Manager – Automate

    Reporting to the Senior Product Manager of Browser Automate, you will work with the team responsible for building the features and APIs that our customers use to run their test suites. You will focus on understanding developer workflows in order to make them dramatically easier and simpler. Your responsibilities will include implementing new features, growing product adoption and helping prioritize and solve support requests.

    Job Responsibilities

    • Execute the implementation of new features for our automated browser testing product
    • Talk to our users constantly
    • Assist in product delivery – from the smallest bug fix to a feature release
    • Define what success means for every feature – create and track key metrics
    • Get your hands dirty – no task is beneath you
    • Assist in creating the product strategy for Browser Automate

    Required Qualifications

    • At least 2 years of experience in Software Development, preferably for a tech Product company
    • At least 1 year of experience in Product Management
    • Strong technology fundamentals
    • Experience creating and executing automated test suites a huge plus
    • BS Degree in Computer Science or a related field
  • Technical Content Writer

    Reporting to the Senior Product Manager – in this role, you will have a direct impact on our global developer community, communicating with them via technical documentation, blog posts, product collateral, industry white papers and more. You will collaborate with our world-class team of engineers, designers and product managers to translate complex technical concepts into easy-to-understand content. You will be responsible for the end-to-end process, from content creation to measuring performance, thereby taking full ownership of delivering value to our customers.

    Job Responsibilities

    • Develop and maintain high-quality developer focused documentation for all BrowserStack products
    • Monitor the effectiveness of documentation by defining and measuring key metrics
    • Engage our developer community through blog posts addressing new product features, how-to’s, thought leadership content and more
    • Create product collateral such as web copy, emails and landing pages
    • Actively manage developer communication channels such as GitHub and Stack Overflow

    Required Qualifications

    • Atleast 2 years of experience in writing documentation and content creation in the technology space
    • Exceptional writer, with ability to translate complex ideas into simple language
    • Strong technology fundamentals: We expect you to go from the highest level of abstraction to reading and understanding code
    • SEO understanding: Ability to do keyword research and use SEO friendly language
    • Degree in mass communication, English, writing, or technical writing preferred, but not required
    • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Associate Product Manager – Browser Live

    Reporting to the Senior Product Manager of Browser Live – In this role, you will work with the engineering, design & QA teams responsible for building and supporting Live features. You will focus on understanding developer & QA workflows in web-development lifecycle in order to make them dramatically easier and simpler. Your responsibilities will include understanding web developers & QAs and their workflows, implementing new features, growing product adoption and helping prioritize and solve support requests.

    Job Responsibilities

    • Drive feature development with our world-class engineers and designers
    • Communicate development status and document progress towards milestones
    • Talk to our users constantly
    • Clearly define and document the features we are building with a strong case as to why
    • Design simple and intuitive user interfaces using wireframes and mockups
    • Define what success means for every feature – create and track key metrics
    • Assist in creating the product strategy & support for Browser Live

    Required Qualifications

    • At least 2 years of experience in Web application development, preferably for a tech Product company
    • At least 1 year of experience in Product Management
    • Experience designing simple and intuitive user interfaces using wireframes and mockups
    • Strong technology fundamentals
    • BS Degree in Computer Science or a related field

Open positions

  • Lead – DevOps

    Are you someone who will fulfil the critical role of ensuring that our complex, large-scale systems are healthy, monitored, automated, and designed to scale? Will you ensure working closely with our development teams from the early stages of design, all the way through identifying and resolving production issues?

    Job Responsibilities

    • Primary point responsible for the overall health, performance, and capacity of one or more of our Internet-facing services
    • Provide guidance and mentorship to engineers in your and other teams
    • Challenge the team to high standards of technical excellence – strive for ever better automation and engineering tooling
    • Build standard engineering practises of auto-scale, CI/CD, release engineering, HA in all engineering components
    • Co-ordinate with external datacenters and AWS in the event of provisioning, outages or maintenance
    • Acquainted with Rails and deployment tools like Capistrano
    • Assist in the rollout and deployment of new product features and installations, to facilitate rapid iteration and constant growth
    • Be aware of current CVEs, potential attack vectors, and vulnerabilities, and apply patches as soon as possible
    • Handle incident responses, troubleshooting and fixes for various products/services.
    • Work closely with development teams to ensure that platforms are designed with scale, operability, and performance in mind
    • Participate in a 24×7 rotation for production issue escalations
    • Evaluate and learn new technologies

    Required Qualifications

    • Good understanding of Unix/Linux Systems
    • 4 to 9 years of relevant experience
    • Bash/Perl/Ruby/Python
    • Basic DNS & Networking, TCP/UDP, IP Routing
    • Good understanding of OpenSSL, HTTP, Nginx, Ansible, Nagios
    • Bring great systems know-how to the team
    • Exhibit a sense of urgency to resolve issues.
  • Lead – Test Engineer

    Are you the one who is so empathetic towards a customer that you can wade thru engineering teams to get them deserving quality? Are you the one who operates with attention to details and highlight it to stakeholders? Have you solved tough engineering problems, led teams and can drive highly-visible initiatives cross-team? Can you take ownership of creating and executing test plans and developing test strategy for critical system components and be responsible for analyzing test coverage and coordinating review and feedback from the cross-functional team?

    Job Responsibilities

    • Work with an Automation team to improve an existing set of tool, framework, and automation test to support ongoing releases
    • Write unit tests and automated integration/acceptance tests
    • Create/Review test plans and test cases for new products or features
    • Work closely with software engineers/developers and provide design/code review feedback
    • Integrate with product development teams in BrowserStack to support them with writing code/tests and promote best practices
    • Champion test driven development promote other test engineering related best practices
    • Evaluate and learn new technologies
    • Provide guidance and mentorship to software/test engineers
    • Challenge the team to high standards of technical excellence – strive for ever better automation

    Required Qualifications

    • BS and/or MS in Computer Science or a related field
    • Strong organizational and problem solving skills with great attention to detail, critical thinking, debugging, solid communication, with the ability to track multiple test executions simultaneously and report results
    • 6+ years of software development and testing experience
    • Experience in Automation for UI and Mobile application (Selenium and Appium)
    • Experience working with, customizing, and extending test automation frameworks
    • Strong coding skills, proficient in at least one object-oriented programming or scripting language (e.g. Java, Python, Ruby)
    • Excellent in Computer Science fundamentals in object-oriented design, data structures, algorithms for common software problems, complexity analysis and aptitude for problem solving
    • Experience in testing mobile apps in iOS, Android OS
    • Exposure to Performance or any other Non-Functional testing
    • Talent and expertise in white box testing
    • Knowledge of test methodology and tools, software testing standards, methods and conventions, build systems, and the product development cycle
    • Experience with one or more continuous integration tools (e.g. Jenkins), version control systems (e.g. Git)
    • Shows creativity and initiative to improve product test coverage and effectiveness
    • Willingness and flexibility to switch between multiple high priority assignments
  • Principal Engineer

    Can you provide technical leadership, drive our system architecture, engineering practices & methodologies? Are you pragmatic visionary who can translate business needs into usable technology solutions? Are you hands-on, producing both detailed technical work and high-level architectural designs; setting excellent examples for our engineering teams?

    Job Responsibilities

    • Researching and Reverse Engineering new technologies and adapt them to BrowserStack requirements in aggressive timelines
    • Find solutions and solve issues around a variety of operating systems or programming languages
    • Own and commit to all your work, and be accountable for your results
    • Help Teams Resolve High Intensity and High Impact critical production issues
    • Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
    • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
    • Scale distributed applications, make architectural trade­offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality

    Required Qualifications

    • Technology Enthusiastic, loves hacking and breaking things
    • Strong grasp of video processing and streaming, full stack networking, scalable web back­end, and all genres of platforms technologies (mobile and desktop)
    • Good knowledge of operating systems and networking concepts
    • Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
    • Startup mentality, high willingness to learn, and hardworking
    • Experience of 6+ years
  • Senior Software Engineer

    Are you the one who wants to work on a tech-heavy product, and the challenging technical problems that it entails? Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. Will you be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user-centric online applications, business logic, scaling performance, and 24×7 reliability?

    Job Responsibilities

    • Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks
    • Lead out team meetings, stand-ups, and architecture/design discussions
    • Identify areas of improvement in our frameworks, tools, processes and strive to make them better. Evaluate our success metrics and evolve our reporting systems
    • Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components
    • Find solutions and solve issues around a variety of operating systems or programming languages
    • Researching new technologies and adapt them to BrowserStack requirements
    • Own and commit to all your work, and be accountable for your results
    • Using and understanding code from Open Source
    • Teaching others how to use new software
    • Willing to learn new programming languages and databases
    • Able to write efficient SQL queries and design schemas for relational databases
    • Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
    • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
    • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24×7
    • Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality

    Required Qualifications

    • Good experience in at least one scripting language: Ruby, Nodejs, Python, AppleScript, Unix shell or similar
    • Familiarity with one compiled language: C, Java, Go or similar
    • Good knowledge of operating systems and networking concepts
    • Reasonable knowledge of Windows and/or Linux operating systems
    • Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
    • Aggressive problem diagnosis and creative problem solving skills
    • Startup mentality, high willingness to learn, and hardworking
    • Experience of 3-6 years
  • Core Engineer/Software Developer

    Are you the one who wants to work on a tech-heavy product, and the challenging technical problems that it entails? Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. Will you be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user-centric online applications, business logic, scaling performance, and 24×7 reliability?

    Job Responsibilities

    • Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components
    • Find solutions and solve issues around a variety of operating systems or programming languages
    • Researching new technologies and adapt them to BrowserStack requirements
    • Own and commit to all your work, and be accountable for your results
    • Using and understanding code from Open Source
    • Teaching others how to use new software
    • Willing to learn new programming languages and databases
    • Able to write efficient SQL queries and design schemas for relational databases
    • Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
    • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
    • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24×7
    • Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality

    Required Qualifications

    • Good experience in at least one scripting language: Ruby, Nodejs, Python, AppleScript, Unix shell or similar
    • Familiarity with one compiled language: C, Java, Go or similar
    • Good knowledge of operating systems and networking concepts
    • Reasonable knowledge of Windows and/or Linux operating systems
    • Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
    • Aggressive problem diagnosis and creative problem solving skills
    • Startup mentality, high willingness to learn, and hardworking
    • Experience of 2+ years
  • Engineering Manager

    Are you the one who can manage the tech roadmap of one of our products, end to end product development and ready to contribute to software product development strategy? Are you a hands-on manager and ready to contribute to design, development, architecture and solve complex engineering problems? Are you someone who can manage the engineering initiatives and bring fresh perspective to our engineering processes, build robust systems, ensuring delivery of product roadmaps, engineering culture, nurturing and helping engineers with these tough problems?

    Job Responsibilities

    • Develop & deliver complex systems. You will be handling innovation and responsible for identifying areas of continuous improvement/betterment of product development lifecycle. Operate with scale and speed amidst flux, there is just a LOT happening @ BrowserStack
    • Setup best practices for development and champion their adoption and at the same time Architect and design technically robust, flexible and scalable solutions
    • Develop roadmaps for system and product growth, and then ensure timely execution and quality delivery
    • Focus on details of software development, design, implementation and debugging
    • Have high technical competence, strong technical background with track record of individual technical accomplishments – Ability to play the role of the architect for the team
    • Work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment
    • Mentor your team! Our world-class software engineers are just getting started — and as a manager, you guide the way and set-up examples by coming up with best design and solutions to complex engineering problems
    • Create clear career paths for team members and help them grow with regular and deep mentoring; Perform regular performance evaluation and share and seek feedback
    • You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage Leads along with their team of 7-10 top notch engineers

    Required Qualifications

    • Strong grasp of scalable web back-end, streaming, full stack development, good experience in handling production and performance issues and all genres of platforms technologies
    • Deep understanding of technologies and architecture in a highly scalable and available set-up
    • Deep understanding & expertise with highly transactional, large relational and complex web/desktop based systems
    • Experience hiring and growing a top notch engineering team, and scaling the organization. Start-up experience will be highly preferred
    • Solid understanding of business processes and the application of technology to implement and thereafter streamline them
    • Strong leadership and communication skills
    • Hands-on experience in Developing, designing & scaling complex systems both horizontally & vertically
    • Experience: 6-9 years of experience in good product based companies and preferably product start-ups
    • A strong vision and excitement for contributing in growth of an amazing product start-up
  • Technical Program Manager

    Are you somebody who can keep tab of the big picture, yet not lose track of the minute details? Can you work independently or with multiple stakeholders when needed and get things moving? Know when to step in and resolve versus let the respective stakeholders drive when things are smooth, understand the business perspective of what the organisation needs, backed by reliable data metrics, raise right alerts at the right time with the right stakeholders? If this excites you , look no further we just have the right opportunity for you.

    Job Responsibilities

    • Lead the management of key projects across multiple functions and product lines
    • Define timelines and project plans with financial, resource and material requirements
    • Oversee delivery, release management, and deployment to ensure timelines are met
    • Own and maintain consistent use of project management tool across teams
    • Collaborate with cross-functional teams to ensure scope, timeline and resource alignment across teams
    • Document progress of tasks to identify and manage risks and dependencies across multiple projects
    • Proactively identify blockers and remove them to guarantee effective execution

    Required Qualifications

    • Bachelor of Engineering / Technology, Master of Computer Application or equivalent
    • 5+ years of experience working in tech, consulting or operational capacity
    • 4+ years of Project Management experience in IT industry
    • 3+ years of engineering experience at a top technology MNC or startup in India
    • Experience with SCRUM and agile development processes in a startup environment
    • Superior attention to detail and strong organizational skills
    • Demonstrated technical proficiency and effectiveness working closely with engineers
    • Outstanding verbal and written communication skills
    • User-driven approach to build delightful products users love
    • Intellectually curious, self-motivated, a fast learner with a strong bias for action
    • Self-starter and ability to build programs from scratch; must have a positive attitude and ability to roll-up their sleeves to get things done
    • Experience handling both JIRA and Waterfall Projects
    • Should have experience using JIRA tool either as Scrum Master or Team member, Admin experience preferred
    • Should have hands on experience on Budget, Cost, Issue and Risk Management

Open positions

  • Associate – Business Operations

    Reporting to the Manager – Business Operations, you will partner with different Function heads on cross-functional projects to ensure strategic alignment of business goals and improve operational excellence to maximize efficiency and effectiveness. You will be a crucial link between the functions and the leadership. You will work on a diverse set of problems and challenges – from monetisation strategy of new products; to work on growth initiatives to improve customer retention; to partner on go-to-market initiatives and overall sales strategy with Marketing and Sales.

    Job Responsibilities

    • Analyze unstructured, ambiguous and complex challenges facing the organisation making judicious use of qualitative and quantitative data; gather insights, define problems and identify underlying opportunities
    • Make compelling recommendations; develop a tactical plan to execute and translate them into results
    • Assist leadership team with business planning and products roadmap
    • Lead initiatives to optimise the efforts of function owners – on strategic alignment, being analytical driven and day-to-day operational matters if needed
    • Lead cross-functional initiatives and special projects that are of strategic importance and highest priority for leadership team
    • Act as a link between co-founders and function owners; build consensus amongst different stakeholders
    • Evaluate and track key performance indicators; set a culture of being data-driven across the organisation

    Required Qualifications

    • At least 1-3 years of relevant experience at management consulting firm or investment bank; or similar BizOps experience in technology domain.
    • Structured thinking, strong problem-solving skills with a solid business sense
    • Proficient in analytics and be able to develop actionable insights using data
    • Be able to multi-task, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.
    • Strong interpersonal, communication and presentation skills
    • Background and experience in technology is highly preferred
    • Experience in SaaS, enterprise software is a plus
    • MBA from class A institution and IIT or technology qualification will be a strong plus

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