Mumbai, India

Welcome to India’s commercial and cultural capital, home to fearless artists, finance gurus and tech geniuses alike! Right in the middle of all the vigor, is Andheri West - Mumbai’s most well connected location with everything from bustling restaurants, seaside cafes and breweries to lively residential spaces.

Pick a department

Engineering
Product
Business Operations
Sales
Analytics
People Operations
Support

Open positions

  • Lead - DevOps

    Are you someone who will fulfil the critical role of ensuring that our complex, large-scale systems are healthy, monitored, automated, and designed to scale? Will you ensure working closely with our development teams from the early stages of design, all the way through identifying and resolving production issues?

    • Job Responsibilities
    • Primary point responsible for the overall health, performance, and capacity of one or more of our Internet-facing services
    • Provide guidance and mentorship to engineers in your and other teams
    • Challenge the team to high standards of technical excellence - strive for ever better automation and engineering tooling
    • Build standard engineering practises of auto-scale, CI/CD, release engineering, HA in all engineering components
    • Co-ordinate with external datacenters and AWS in the event of provisioning, outages or maintenance
    • Acquainted with Rails and deployment tools like Capistrano
    • Assist in the rollout and deployment of new product features and installations, to facilitate rapid iteration and constant growth
    • Be aware of current CVEs, potential attack vectors, and vulnerabilities, and apply patches as soon as possible
    • Handle incident responses, troubleshooting and fixes for various products/services.
    • Work closely with development teams to ensure that platforms are designed with scale, operability, and performance in mind
    • Participate in a 24x7 rotation for production issue escalations
    • Evaluate and learn new technologies
    • Required Qualifications
    • Good understanding of Unix/Linux Systems
    • 4 to 9 years of relevant experience
    • Bash/Perl/Ruby/Python
    • Basic DNS & Networking, TCP/UDP, IP Routing
    • Good understanding of OpenSSL, HTTP, Nginx, Ansible, Nagios
    • Bring great systems know-how to the team
    • Exhibit a sense of urgency to resolve issues.
  • Lead - Test Engineer

    Are you the one who is so empathetic towards a customer that you can wade thru engineering teams to get them deserving quality? Are you the one who operates with attention to details and highlight it to stakeholders? Have you solved tough engineering problems, led teams and can drive highly-visible initiatives cross-team? Can you take ownership of creating and executing test plans and developing test strategy for critical system components and be responsible for analyzing test coverage and coordinating review and feedback from the cross-functional team?

    • Job Responsibilities
    • Work with an Automation team to improve an existing set of tool, framework, and automation test to support ongoing releases
    • Write unit tests and automated integration/acceptance tests
    • Create/Review test plans and test cases for new products or features
    • Work closely with software engineers/developers and provide design/code review feedback
    • Integrate with product development teams in BrowserStack to support them with writing code/tests and promote best practices
    • Champion test driven development promote other test engineering related best practices
    • Evaluate and learn new technologies
    • Provide guidance and mentorship to software/test engineers
    • Challenge the team to high standards of technical excellence - strive for ever better automation
    • Required Qualifications
    • BS and/or MS in Computer Science or a related field
    • Strong organizational and problem solving skills with great attention to detail, critical thinking, debugging, solid communication, with the ability to track multiple test executions simultaneously and report results
    • 6+ years of software development and testing experience
    • Experience in Automation for UI and Mobile application (Selenium and Appium)
    • Experience working with, customizing, and extending test automation frameworks
    • Strong coding skills, proficient in at least one object-oriented programming or scripting language (e.g. Java, Python, Ruby)
    • Excellent in Computer Science fundamentals in object-oriented design, data structures, algorithms for common software problems, complexity analysis and aptitude for problem solving
    • Experience in testing mobile apps in iOS, Android OS
    • Exposure to Performance or any other Non-Functional testing
    • Talent and expertise in white box testing
    • Knowledge of test methodology and tools, software testing standards, methods and conventions, build systems, and the product development cycle
    • Experience with one or more continuous integration tools (e.g. Jenkins), version control systems (e.g. Git)
    • Shows creativity and initiative to improve product test coverage and effectiveness
    • Willingness and flexibility to switch between multiple high priority assignments
  • Principal Engineer

    Can you provide technical leadership, drive our system architecture, engineering practices & methodologies? Are you pragmatic visionary who can translate business needs into usable technology solutions? Are you hands-on, producing both detailed technical work and high-level architectural designs; setting excellent examples for our engineering teams?

    • Job Responsibilities
    • Researching and Reverse Engineering new technologies and adapt them to BrowserStack requirements in aggressive timelines
    • Find solutions and solve issues around a variety of operating systems or programming languages
    • Own and commit to all your work, and be accountable for your results
    • Help Teams Resolve High Intensity and High Impact critical production issues
    • Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
    • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
    • Scale distributed applications, make architectural trade­offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality
    • Required Qualifications
    • Technology Enthusiastic, loves hacking and breaking things
    • Strong grasp of video processing and streaming, full stack networking, scalable web back­end, and all genres of platforms technologies (mobile and desktop)
    • Good knowledge of operating systems and networking concepts
    • Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
    • Startup mentality, high willingness to learn, and hardworking
    • Experience of 6+ years
  • Senior Software Engineer

    Are you are the one who wants to work on a tech-heavy product, and the challenging technical problems that it entails? Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. Will you be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user-centric online applications, business logic, scaling performance, and 24x7 reliability?

    • Job Responsibilities
    • Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks
    • Lead out team meetings, stand-ups, and architecture/design discussions
    • Identify areas of improvement in our frameworks, tools, processes and strive to make them better. Evaluate our success metrics and evolve our reporting systems
    • Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components
    • Find solutions and solve issues around a variety of operating systems or programming languages
    • Researching new technologies and adapt them to BrowserStack requirements
    • Own and commit to all your work, and be accountable for your results
    • Using and understanding code from Open Source
    • Teaching others how to use new software
    • Willing to learn new programming languages and databases
    • Able to write efficient SQL queries and design schemas for relational databases
    • Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
    • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
    • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7
    • Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality
    • Required Qualifications
    • Good experience in at least one scripting language: Ruby, Nodejs, Python, AppleScript, Unix shell or similar
    • Familiarity with one compiled language: C, Java, Go or similar
    • Good knowledge of operating systems and networking concepts
    • Reasonable knowledge of Windows and/or Linux operating systems
    • Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
    • Aggressive problem diagnosis and creative problem solving skills
    • Startup mentality, high willingness to learn, and hardworking
    • Experience of 3-6 years
  • Core Engineer/Software Developer

    Are you are the one who wants to work on a tech-heavy product, and the challenging technical problems that it entails? Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. Will you be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user-centric online applications, business logic, scaling performance, and 24x7 reliability?

    • Job Responsibilities
    • Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components
    • Find solutions and solve issues around a variety of operating systems or programming languages
    • Researching new technologies and adapt them to BrowserStack requirements
    • Own and commit to all your work, and be accountable for your results
    • Using and understanding code from Open Source
    • Teaching others how to use new software
    • Willing to learn new programming languages and databases
    • Able to write efficient SQL queries and design schemas for relational databases
    • Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
    • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
    • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7
    • Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality
    • Required Qualifications
    • Good experience in at least one scripting language: Ruby, Nodejs, Python, AppleScript, Unix shell or similar
    • Familiarity with one compiled language: C, Java, Go or similar
    • Good knowledge of operating systems and networking concepts
    • Reasonable knowledge of Windows and/or Linux operating systems
    • Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
    • Aggressive problem diagnosis and creative problem solving skills
    • Startup mentality, high willingness to learn, and hardworking
    • Experience of 2+ years
  • Security Engineer

    Are you a hands-on system and application security engineer, who passionately secures the house against emerging threats? Are you someone who enjoys security work and possess deep and wide expertise in the security space software products? Will you provide security expertise from the design to the implementation stage, make things more secure by protecting system boundaries, builds and / or deployment tools to plug possible vulnerabilities? Will you enjoy keeping computer systems and network devices hardened against attacks and securing highly sensitive data, conduct assessments, and automate operational workflows?

    • Job Responsibilities
    • Introduce and Build a culture of security engineering @ BrowserStack
    • Knowledge of Internet protocols (e.g., TCP/IP, BGP, OSPF, TACACS, IPSEC, SNMP, SYSLOG)
    • Lead the development and oversight of required corrective action plans relating to security risks and compliance requirements
    • Identify and fix vulnerabilities across our platform and make services out of it Web applications Mobile apps Servers: linux, OS X, Windows, Android, iOS
    • Drive proactive identification of threats to the environment and rapid deployment of counter measures
    • Interact, Analyze, assess directly with the security community regarding vulnerabilities and respond to various internet threats
    • Understand the security needs of internal and external stakeholders, regulators, and auditors
    • Conduct Vulnerability Assessments, Penetration Testing, Device Hardening, Application Security Assessments
    • Develop and implement automation for functional security tests
    • Insatiable attitude towards secure and quality products
    • Required Qualifications
    • Bachelor's Degree in Computer Science or 4+ years relevant experience
    • At least 3 years of experience in system, network and/or application security engineering
    • Understanding of common vulnerabilities in web and mobile applications
    • Experience with application security architecture and Code Review
    • Contributions to the security community ( public research, blogging, presentations, etc)
    • Excellent communication, documentation, work prioritisation and analytical skills
  • Technical Program Manager

    Are you somebody who can keep tab of the big picture, yet not lose track of the minute details? Can you work independently or with multiple stakeholders when needed and get things moving? Know when to step in and resolve versus let the respective stakeholders drive when things are smooth, understand the business perspective of what the organisation needs, backed by reliable data metrics, raise right alerts at the right time with the right stakeholders? If this excites you , look no further we just have the right opportunity for you.

    • Job Responsibilities
    • Lead the management of key projects across multiple functions and product lines
    • Define timelines and project plans with financial, resource and material requirements
    • Oversee delivery, release management, and deployment to ensure timelines are met
    • Own and maintain consistent use of project management tool across teams
    • Collaborate with cross-functional teams to ensure scope, timeline and resource alignment across teams
    • Document progress of tasks to identify and manage risks and dependencies across multiple projects
    • Proactively identify blockers and remove them to guarantee effective execution
    • Required Qualifications
    • Bachelor of Engineering / Technology, Master of Computer Application or equivalent
    • 5+ years of experience working in tech, consulting or operational capacity
    • 4+ years of Project Management experience in IT industry
    • 3+ years of engineering experience at a top technology MNC or startup in India
    • Experience with SCRUM and agile development processes in a startup environment
    • Superior attention to detail and strong organizational skills
    • Demonstrated technical proficiency and effectiveness working closely with engineers
    • Outstanding verbal and written communication skills
    • User-driven approach to build delightful products users love
    • Intellectually curious, self-motivated, a fast learner with a strong bias for action
    • Self-starter and ability to build programs from scratch; must have a positive attitude and ability to roll-up their sleeves to get things done
    • Experience handling both JIRA and Waterfall Projects
    • Should have experience using JIRA tool either as Scrum Master or Team member, Admin experience preferred
    • Should have hands on experience on Budget, Cost, Issue and Risk Management
  • Engineering Manager

    Are you the one who can manage the tech roadmap of one of our products, end to end product development and ready to contribute to software product development strategy? Are you a hands-on manager and ready to contribute to design, development, architecture and solve complex engineering problems? Are you someone who can manage the engineering initiatives and bring fresh perspective to our engineering processes, build robust systems, ensuring delivery of product roadmaps, engineering culture, nurturing and helping engineers with these tough problems?

    • Job Responsibilities
    • Develop & deliver complex systems. You will be handling innovation and responsible for identifying areas of continuous improvement/betterment of product development lifecycle. Operate with scale and speed amidst flux, there is just a LOT happening @ BrowserStack
    • Setup best practices for development and champion their adoption and at the same time Architect and design technically robust, flexible and scalable solutions
    • Develop roadmaps for system and product growth, and then ensure timely execution and quality delivery
    • Focus on details of software development, design, implementation and debugging
    • Have high technical competence, strong technical background with track record of individual technical accomplishments – Ability to play the role of the architect for the team
    • Work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment
    • Mentor your team! Our world-class software engineers are just getting started -- and as a manager, you guide the way and set-up examples by coming up with best design and solutions to complex engineering problems
    • Create clear career paths for team members and help them grow with regular and deep mentoring; Perform regular performance evaluation and share and seek feedback
    • You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage Leads along with their team of 7-10 top notch engineers
    • Required Qualifications
    • Strong grasp of scalable web back-end, streaming, full stack development, good experience in handling production and performance issues and all genres of platforms technologies
    • Deep understanding of technologies and architecture in a highly scalable and available set-up
    • Deep understanding & expertise with highly transactional, large relational and complex web/desktop based systems
    • Experience hiring and growing a top notch engineering team, and scaling the organization. Start-up experience will be highly preferred
    • Solid understanding of business processes and the application of technology to implement and thereafter streamline them
    • Strong leadership and communication skills
    • Hands-on experience in Developing, designing & scaling complex systems both horizontally & vertically
    • Experience: 6-9 years of experience in good product based companies and preferably product start-ups
    • A strong vision and excitement for contributing in growth of an amazing product start-up

Open positions

Open positions

  • Associate Product Manager - Automate

    Reporting to the Senior Product Manager of Browser Automate, you will work with the team responsible for building the features and APIs that our customers use to run their test suites. You will focus on understanding developer workflows in order to make them dramatically easier and simpler. Your responsibilities will include implementing new features, growing product adoption and helping prioritize and solve support requests.

    • Job Responsibilities
    • Execute the implementation of new features for our automated browser testing product
    • Talk to our users constantly
    • Assist in product delivery - from the smallest bug fix to a feature release
    • Define what success means for every feature - create and track key metrics
    • Get your hands dirty - no task is beneath you
    • Assist in creating the product strategy for Browser Automate
    • Required Qualifications
    • At least 2 years of experience in Software Development, preferably for a tech Product company
    • At least 1 year of experience in Product Management
    • Strong technology fundamentals
    • Experience creating and executing automated test suites a huge plus
    • BS Degree in Computer Science or a related field
  • Senior Product Manager - Web

    Reporting to the Head of Product (currently, the CEO), you will help us grow BrowserStack’s Enterprise offering into a multi million dollar vertical. As a product leader, you will work with a cross-functional team of engineers, designers and product managers to further build and refine our Enterprise features, devise pricing strategies and maintain integrations with outsourced tools.

    • Job Responsibilities
    • Build and maintain Enterprise SaaS features, such as Single sign-on and Usage analytics
    • Craft the web experience while working with cross-functional teams and using external tools
    • Maintain the entire Billing system and related integrations, from plan creation to revenue recognition
    • Required Qualifications
    • 5 plus years of relevant product management experience and overall industry experience of 10+ years
    • Experience with building or integrating with a Billing system and associated products such as Netsuite etc
    • Background in software development and project management is preferred
    • Knowledge of SaaS pricing and product packaging is a prefered
    • The will to learn and take on any new challenge
  • Technical Content Writer

    Reporting to the Senior Product Manager - in this role, you will have a direct impact on our global developer community, communicating with them via technical documentation, blog posts, product collateral, industry white papers and more. You will collaborate with our world-class team of engineers, designers and product managers to translate complex technical concepts into easy-to-understand content. You will be responsible for the end-to-end process, from content creation to measuring performance, thereby taking full ownership of delivering value to our customers.

    • Job Responsibilities
    • Develop and maintain high-quality developer focused documentation for all BrowserStack products
    • Monitor the effectiveness of documentation by defining and measuring key metrics
    • Engage our developer community through blog posts addressing new product features, how-to’s, thought leadership content and more
    • Create product collateral such as web copy, emails and landing pages
    • Actively manage developer communication channels such as GitHub and Stack Overflow
    • Required Qualifications
    • Atleast 2 years of experience in writing documentation and content creation in the technology space
    • Exceptional writer, with ability to translate complex ideas into simple language
    • Strong technology fundamentals: We expect you to go from the highest level of abstraction to reading and understanding code
    • SEO understanding: Ability to do keyword research and use SEO friendly language
    • Degree in mass communication, English, writing, or technical writing preferred, but not required
    • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Associate Product Manager - Browser Live

    Reporting to the Senior Product Manager of Browser Live - In this role, you will work with the engineering, design & QA teams responsible for building and supporting Live features. You will focus on understanding developer & QA workflows in web-development lifecycle in order to make them dramatically easier and simpler. Your responsibilities will include understanding web developers & QAs and their workflows, implementing new features, growing product adoption and helping prioritize and solve support requests.

    • Job Responsibilities
    • Drive feature development with our world-class engineers and designers
    • Communicate development status and document progress towards milestones
    • Talk to our users constantly
    • Clearly define and document the features we are building with a strong case as to why
    • Design simple and intuitive user interfaces using wireframes and mockups
    • Define what success means for every feature - create and track key metrics
    • Assist in creating the product strategy & support for Browser Live
    • Required Qualifications
    • At least 2 years of experience in Web application development, preferably for a tech Product company
    • At least 1 year of experience in Product Management
    • Experience designing simple and intuitive user interfaces using wireframes and mockups
    • Strong technology fundamentals
    • BS Degree in Computer Science or a related field

Open positions

Open positions

  • Business Operations

    Reporting to the Director - Business Operations, you will partner with different Function heads on cross-functional projects to ensure strategic alignment of business goals and improve operational excellence to maximize efficiency and effectiveness. You will be a crucial link between the functions and the leadership. You will work on a diverse set of problems and challenges - from monetisation strategy of new products; to work on growth initiatives to improve customer retention; to partner on go-to-market initiatives and overall sales strategy with Marketing and Sales.

    • Job Responsibilities
    • Analyze unstructured, ambiguous and complex challenges facing the organisation making judicious use of qualitative and quantitative data; gather insights, define problems and identify underlying opportunities
    • Make compelling recommendations; develop a tactical plan to execute and translate them into results
    • Assist leadership team with business planning and products roadmap
    • Lead initiatives to optimise the efforts of function owners - on strategic alignment, being analytical driven and day-to-day operational matters if needed
    • Lead cross-functional initiatives and special projects that are of strategic importance and highest priority for leadership team
    • Act as a link between co-founders and function owners; build consensus amongst different stakeholders
    • Evaluate and track key performance indicators; set a culture of being data-driven across the organisation
    • Required Qualifications
    • At least 2-5 years of relevant experience at management consulting firm or investment bank; or similar BizOps experience in technology domain.
    • Structured thinking, strong problem-solving skills with a solid business sense
    • Proficient in analytics and be able to develop actionable insights using data
    • Be able to multi-task, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.
    • Strong interpersonal, communication and presentation skills
    • Background and experience in technology is highly preferred
    • Experience in SaaS, enterprise software is a plus
    • MBA from class A institution and IIT or technology qualification will be a strong plus

Open positions

  • Marketo Admin

    In this role, you will be a power user primarily responsible for building out lists, segmenting and managing lead scoring models in the Marketo database. You will be setting up email campaigns from scratch and performing all analytics for ROI tracking of Marketo efforts. In addition, you will be performing publishing and editing activities in BrowserStack’s instance of WordPress. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn’t afraid to roll-up their sleeves and contribute across many different functions. The position reports to the Global Head of Sales Operations.

    • Job Responsibilities
    • Build Marketo programs, campaign flows and personalization, testing, lead scoring, data, emails, and landing pages
    • Build and analyze reports to understand the demand funnel and improve conversions
    • Manage Marketo database activities including list uploads, target segmentation, and touch cadences
    • Update the Wordpress website, including creating and publishing new pages and posts (not expected to create content)
    • Work with team members and partners to ensure internal clients are successful and BrowserStack maximizes the value generated by its investment in Marketo; interact with technical and functional staff at all levels
    • Required Qualifications
    • 1-3 years hands-on Marketo experience with 1-3 years digital marketing experience
    • Experience working in the WordPress CMS, adding content, editing content and making basic HTML modifications; HTML / CSS experience
    • A strong understanding of Marketo’s capabilities and constraints; and proficiency in understanding how Marketo integrates with Salesforce
    • Strong quantitative, analytical and problem-solving skills
    • Strong attention to detail and complex processes; Excellent oral, written communication and presentation skills
  • Account Executive

    Reporting to the Sales Manager, you will be part of a growing, high-performing team that delivers world-class results and learns from a team of seasoned entrepreneurs and sales experts. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll-up their sleeves and contribute across many different functions.

    • Job Responsibilities
    • Generate sales revenue through prospecting, nurturing and closing business in the Enterprise Segment; Build and manage your sales pipeline for strong coverage ratios; achieve quarterly revenue targets
    • Manage the entire account lifecycle from account strategy, customer engagement, solution development and contract negotiation; meet or exceed quarterly revenue quota
    • Develop, maintain and grow executive relationships in your target account to expand revenue potential
    • Work with all levels of GTM leadership to continuously improve key sales management processes like territory planning, lead/pipeline/opportunity management and KPI reporting
    • Maintain excellent data discipline in salesforce.com for your book of business
    • Required Qualifications
    • 2 - 3 years of quantifiable, new logo acquisition sales in B2B software with a strong track record of success; experience with full lifecycle of enterprise sales from qualification, solution definition to closing
    • Strong willingness and ability to uncover opportunities by communicating a highly differentiated value proposition to open doors at new accounts or expand deals at existing accounts; excellent verbal and written communication skills with strong phone/video conference presence
    • Persistent and optimistic problem solver with a vibrant, assertive and energetic attitude, strong work ethic and driven to succeed
    • Passionate about Internet technologies, SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
    • Humble yet strong leader with a bias for action; team player who can inspire others to greatness
  • Salesforce Admin

    The Salesforce.com Sales Cloud Administrator will be responsible for configuring, customizing, and maintaining BrowserStack’s instance of Salesforce. You will implement best practice recommendations and keep abreast of changes in the Salesforce ecosystem. Any customization or configuration will primarily be declarative (separate resources are available when coding is required).

    The successful candidate will work closely with other team members, as well as partners to ensure we are prepared for growth and ensure the stability of BrowserStack’s Salesforce ecosystem. The ideal candidate will have a combination of Salesforce platform experience, business analyst insight, some technical capabilities and a solid understanding of core business processes. You will report to the Global head of Sales Operations.

    • Job Responsibilities
    • Day-to-day management of rowserStack’s Salesforce.com instance, including maintaining users, user roles, security, profiles, and user hierarchy in support of Salesforce functionality; Creating and maintaining reports, dashboards and list views for team members
    • Maintaining and enhancing visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience
    • Creating (design, document, build) and managing (test, deploy) custom objects, fields, formulas, validation rules, Process Builder, approval processes, and other enhancements to salesforce.com
    • Understanding Salesforce (Sales Cloud) capabilities and constraints; interacting with technical and functional staff at all levels
    • Working with team members and partners to ensure internal clients are successful and BrowserStack maximizes the value generated by its investment in Salesforce
    • Required Qualifications
    • Salesforce Administrator Certification with 2+ years of Salesforce Administration experience; A strong understanding of the declarative aspects of Salesforce
    • Experience administering a Salesforce instance that is integrated with Marketo and Zendesk would be an asset as would experience working at a SaaS company
    • A 4-year university degree in Engineering or Master of Computer Applications; Excellent oral, written communication and presentation skills; Ability to work independently and as part of a team with strong attention to detail
    • Demonstrated analytical and problem solving skills with excellent oral, written communication and presentation skills
    • Self-Starter who can manage multiple tasks simultaneously with minimal supervision
  • Customer Success Specialist

    Reporting to the Customer Success Manager, you will be part of a growing, high-performing team that delivers world-class results and learns from a team of seasoned entrepreneurs and sales experts. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll-up their sleeves and contribute across many different functions.

    • Job Responsibilities
    • Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio
    • Partner with Account Executives to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal
    • Uncover and know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
    • Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
    • Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
    • Required Qualifications
    • Bachelor's Degree in Computer Science or equivalent technical field
    • Minimum 2 years of experience as a Customer Success Manager or in a customer-facing role at a software company, preferably in the B2B SaaS space
    • Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone
    • Ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in 'steady state' or 'maintenance mode'
    • Strong technical aptitude; high level of comfort with conversing on technical topics (familiarity with CRM tools (like Salesforce) or test automation languages (Selenium / Appium) or writing code (Ruby, Java, C#) or software development process (Agile CI/CD) will be a plus)
  • Sales Development Representative

    Reporting to the Sales Development Manager, you will be part of a growing, high-performing team that delivers world-class results and learns from a team of seasoned entrepreneurs and sales experts. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll-up their sleeves and contribute across many different functions.

    • Job Responsibilities
    • Manage the sales cycle from initial contact to qualification or closing, depending on the target segment; Build and grow a pipeline of sales opportunities and nurture them for graduation
    • Qualify potential customers using a thorough and diligent screening process; provide data entry support as needed
    • Follow up on inbound inquiries from customers and run tailored outbound campaigns; document interaction history in salesforce.com and ensure knowledge sharing with sales team
    • Partner with marketing to develop messaging, demo content and sales enablement strategies
    • Deliver target revenue and SQL's to the sales team on a leveraged compensation plan
    • Required Qualifications
    • 0-2 years of Sales Development experience in B2B SaaS technologies
    • Excellent written and verbal communication skills with strong phone and video conference presence
    • Passionate about Internet technologies, SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
    • Data-driven, results-oriented and an outstanding team player who collaborates and plays to win
    • Humble yet strong leader with a bias for action; desire to pursue a career in sales /sales management

Open positions

Open positions

Open positions

Open positions

  • Head of Analytics

    Reporting to the CEO, in this role you will be expected to use a data-driven approach for generating insights that will translate directly to business growth. As a data-loving leader of the team, you will serve as an analytics expert and use numbers to help the company's leadership make better decisions

    • Job Responsibilities
    • Generate insights at scale and solve for the entire company's analytical needs by optimizing our data structures and iteratively building dashboards and automating reports
    • Manage a team of analysts, plan project goals and lead the overall strategy for the Analytics function
    • Drive the maintenance and upgradation of an end-to-end Analytics Platform that connects BrowserStack's data systems and business intelligence (BI) systems
    • Employ predictive analytics and/or machine learning to facilitate forecasting of customer behavior
    • Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations
    • Develop comprehensive understanding of BrowserStack data structures and metrics, advocating for changes where needed for both product development and go-to-market activity
    • Required Qualifications
    • 8 plus years of relevant experience in analytics at a tech / SaaS / consulting company
    • Extensive experience framing business questions and using new age data tools (BigQuery, Tableau, Data Studio) to translate results from analysis into business recommendations
    • Ability to lead a team and consistently deliver quality outputs in a fast-paced environment, while working with tight deadlines
    • Extremely well-organized and capable of handling multiple projects and ad-hoc requests simultaneously
    • Track record of thought leadership in applying data-driven models that have had a tangible impact on growing a business across international markets
    • Demonstrated leadership and self-direction, including willingness to both teach others and learn new techniques
  • Data Analyst

    Reporting to Head of Analytics, you are someone who excels at crunching data and using it for generating business insights. As a data-loving member of the team, you will serve as an analytics expert and help the company's leadership make better decisions.

    • Job Responsibilities
    • Develop and automate reports, iteratively build and prototype dashboards to provide insights for solving the company's analytical needs
    • Help answer specific business questions by writing a clear, usable project plan and executing with minimal guidance
    • Support maintenance and upgradation of an end-to-end Analytics Platforms that connects data systems and business intelligence (BI) systems
    • Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, and insights
    • Research and analyze key business drivers, trends and operating metrics
    • Required Qualifications
    • BS Degree in a quantitative discipline (e.g. computer science, mathematics, statistics, economics)
    • 3 plus years of relevant experience in analytics at a tech / SaaS / consulting company
    • Extensive experience with articulating business questions, pulling data from datasets (SQL) and using new age BI tools (e.g. Tableau, Data Studio) to arrive at an answer
    • Demonstrated understanding of statistical modeling techniques; ability to effectively influence and communicate cross-functionally across all levels
    • Ability to consistently deliver quality outputs in a fast-paced environment, while working with tight deadlines
    • Extremely well-organized and capable of handling multiple projects and ad-hoc requests simultaneously

Open positions

  • Head of People Operations

    Reporting to the CEO - the Head of People Operations will lead the charge of overcoming complex organizational challenges through people-related solutions. As a part of BrowserStack’s core team, you will be expected to partner with a cross-functional group of leaders to design and execute strategies for how we staff, onboard, develop, motivate, retain and organize talent.

    • Job Responsibilities
    • Define and execute the strategy for People Operations programs; educate others on various HR initiatives including recruitment, performance management, rewards, L&D and other management issues
    • Address and manage a broad spectrum of employee relations matters, and work to resolve them through a systematic approach, adhering to company policies, local employment laws and best practices
    • Build organizational health by ensuring that the organization is structured in a way that helps achieve business objectives
    • Manage talent effectively to ensure we have the right people in the right roles; enable business leaders to cultivate an effective leadership pipeline
    • Manage people-related initiatives with your communication, coaching and influencing skills and offer thought-leadership regarding organizational/people-related strategy and execution
    • Act as a trusted advisor and coach to leadership and play a critical role in enhancing their effectiveness
    • Required Qualifications
    • 10+ years of relevant experience in HR disciplines in emerging practices and developments (with at least 4 years in a leadership role, preferably in the tech / startup space)
    • Bachelor's degree required, Masters or MBA preferred
    • A combination of HR experience in the following areas: organizational design, succession planning, performance management, diversity and inclusion, business consulting, coaching and development, talent management, data analysis and employee relations
    • Demonstrated analytical and problem solving skills, with the ability to analyze data, understand trends and develop recommendations for action based on the analysis
    • Effective consultation and coaching skills, with the ability to build relationships with leaders, and a complex set of stakeholders, in order to drive organizational change

Open positions

  • Manager - Automation Support

    We are taking our global support team to the next level and are looking for an able leader to join the ranks. The ideal candidate would command mastery over the domain of test automation and be able to guide and coach a team of selenium specialists towards the primary objective of delivering exceptional post-sales customer experience. This role will report into the Head of Global Customer Support.

    • Job Responsibilities
    • Lead and manage the daily operations of a highly skilled Automation Support team, in a 24X7 environment.
    • Ensure delivery of target KPIs for reporting teams to achieve industry best metrics
    • Set-up, manage and improve standards and procedures within the team
    • Liaise with peer functions like Sales, Product Management and Engineering to maintain 360 degree view of the customer experience & drive improvements via feedback loop.
    • Efficiently build , retain & scale reporting teams
    • Required Qualifications
    • Exceptionally skilled in Test Automation using Selenium webdriver. Ideally would have worked across a variety of languages, frameworks & CI / CD environments. Knowledge of Appium would be a huge plus.
    • Must have considerable people management experience in present/past roles.
    • Must be aware of cutting edge practices in Test Automation
    • Knowledge of test management & automation frameworks like Junit, Cucumber, Protractor etc.
    • Must be able to strategically map customer requirements to the product roadmap
    • Ability to quickly learn and apply new technical skills and processes. Must be open to directly handle customer queries (if required)
    • Must be able to strategically map customer requirements to the product roadmap
    • Must be able to manage a team which works 24X5
  • Product Support Engineer

    As a Product Support Engineer, you will help resolve core technical issues related to BrowserStack products which cater to cross-browser testing requirements of our customers around the globe. We are looking for dynamic individuals with a logical & research oriented approach towards problem solving. You will closely liaise with developers to solve customer problems and will be constantly learning as we go. The role is based out of Mumbai.

    • Job Responsibilities
    • Provide 24X7 enterprise support for BrowserStack products, mostly over email
    • Troubleshoot issues related to streaming, network connectivity, proxy configuration etc while connecting to BrowserStack cloud.
    • Perform cause analysis of customer issues via in-depth research and analysis using information from logs, in-house tools and scalable test beds
    • Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas
    • Actively contribute to the public & internal Knowledgebase
    • Required Qualifications
    • Good understanding of web protocols like HTTP, HTTPS, proxy and reverse proxy
    • Good understanding World Wide Web technologies and architecture
    • Good understanding of TCP/IP, UDP, HTTP, HTTPS, SSL, DNS, RESTful architecture
    • Exposure to handling & troubleshooting browser related issues would be a plus.
    • Basic knowledge and exposure to HTML, CSS and JavaScript would be an advantage
    • Should be comfortable in using the command line interface on Windows or Linux machine
  • Billing and Account Specialist

    As the Billing and Account Specialist, you will be part of the team responsible for resolving all service requests related to billing, subscriptions, cancellations, account information and basic product queries. Challenging opportunities to contribute toward process improvements & self-service capabilities within the scope of the service desk are an added benefit in this role. We are looking for dynamic individuals with a logical & research oriented approach towards problem solving.

    • Job Responsibilities
    • Provide 24X7 enterprise support to international customers, mostly over email
    • Address billing, cancellations, invoice generation, chargeviabacks & account related queries
    • Address basic queries related to Browserstack products KB articles or documentation
    • Routing issues to appropriate sales or technical resolver groups, where required
    • Achieve all KPIs and metrics set on a quarterly basis
    • Identify, participate implement process improvements
    • Required Qualifications
    • Excellent command over written & spoken English
    • Ability to quickly build a rapport with customers & resolve issues
    • Willing to work in rotating shifts
    • Quick learning & focussed approach
    • Ability to coordinate between multiple teams to enable maximum first call resolutions
    • Prior exposure to Billing & Payment / Service Desk environment would be a plus
    • 1-5 years experience in a similar work environment will be preferred.
  • Automation Support Engineer

    As an Automation Support Engineer, you will be working in a very unique and challenging role which will push your test automation knowledge to the next level by allowing you to interact with the best in the industry and learn from them on a daily basis. You will provide technical assistance to BrowserStack customers who are using Selenium for automation testing.This would include challenges like integrating Selenium framework with BrowserStack, exposure to Continuous Integration servers, troubleshooting issues and documentation around it.

    • Job Responsibilities
    • Provide 24 X 7 enterprise support to BrowserStack customers
    • Active debugging on user test cases to ensure that they run across all browser platforms
    • Respond to public queries around BrowserStack products on forums
    • Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas
    • Actively contribute to the public & internal Knowledgebase
    • Required Qualifications
    • Minimum 2 years experience in Web support /Application support roles
    • Exposure and understanding of Web / Application testing using Selenium / Appium would be a huge plus
    • Must be comfortable programming in 2-3 high level languages like Ruby, Python, Java, PHP etc.
    • Comfortable working with APIs, bash or cURL scripting
    • MUST have a research oriented approach towards troubleshooting
    • Excellent command over written & spoken English
    • Willingness to explore/research various Selenium frameworks and create sample projects for integration with BrowserStack

Positions in other locations