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Troubleshoot Website Scanner
Find the error behind a failed website scan and open the guide that fixes it.
Scan failures often trace back to the settings that connect Website Scanner to your website, such as Local Testing, authentication, and cookies. Each guide in this section covers one cause and its fix.
Find the error for a failed scan
The Website Scans page marks a failed scan as Scan failed. Open the scan to see the error name and the error message. Match that message to one of the troubleshooting guides.
Troubleshooting guides
Choose the guide that matches the error you see:
Get more help
If no guide covers your error, or the fix does not resolve it, contact support. Include the scan name and the error message in your request.
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