Empower teams with
BrowserStack for Enterprise →
Explore
BrowserStack Code Quality →
Empower teams with
BrowserStack for Enterprise →
Explore
BrowserStack Code Quality →
Live for Teams
Pricing
Free Trial
Topics
Billing and Payments
Billing
Payment
Plans
Taxes
Usage
Account Management
Billing & Subscription
Emails
Profile
Teams
Users
Local Testing
General
Local Exceptions
Setup
Browsers and Devices
Devices & Browsers
Features
Test Session
Security and Compliance
App security
Data security
Infrastructure
Test security
Products
Live
Browsers & Platforms
Bug reporting & tracking
Developer Tools
Features
Integrations
Local Testing
Misc
Test session
Troubleshooting
Automate
Basics
Browsers & Platforms
Cypress
Features
Playwright
Puppeteer
Selenium
Troubleshooting
App Automate
App
Basics
Common Errors
Features
Test frameworks
App Live
App
Devices and Operating Systems
Features
Integrations
Test session
Troubleshooting
Percy
Account Management
Usage and Troubleshooting
Screenshots
Features
Responsive
Settings
Troubleshooting
Usage
App Percy
Basics
Test Configuration
Accessibility Testing
Basics
Manual Testing
Scan & Monitor
Test Automation
App Accessibility Testing
Basics
Test Observability
Basics
Features
Integrations
Plans & Pricing
SDK Configuration
Troubleshooting
Use cases
Test Management
Basics
Accessibility Automation
Basics
Low Code Automation
Basics
Automate TurboScale
Basics
Browsers & Platforms
Cloud Integration
Features
Troubleshooting
Code Quality
Basics

A video on my website is not autoplaying on Firefox browser accessed in BrowserStack Live sessions. What is the issue?

This may be due to the video being DRM-protected. DRM-protected videos may have trouble with playback on Firefox browsers accessed in Windows and MacOS sessions on BrowserStack Live. In case you are facing this issue, kindly reach out to support at https://www.browserstack.com/contact for further help. 

Related articles

Other Resources

Integrations
DevOps toolchain integrations
System Status
Check live system status and incident updates

Still can’t find what you are looking for?

We are always happy to help with any questions

Support resources Contact Us