Troubleshoot Test Management for Jira

Fix the common problems with BrowserStack Test Management for Jira, from a project where the app does not appear to a user who cannot access it.

Each guide starts with what you see in Jira, then gives the cause and the fix. Some fixes need a Jira administrator, and some need a BrowserStack group admin. These can be different people.

Troubleshooting guides

• Troubleshoot app visibility and updates. The app does not appear in a Jira project, or an announced feature or fix is missing.
• Resolve access issues for a specific user. One user sees Configuration Failed: Admin Help Needed while the app works for others.
• Find a missing test result. A result you added does not show where you expect.
• Generate a HAR file for support. Capture network activity when you report a technical issue.

The BrowserStack Test Management (Webapp) Integration for Jira app is a different app. For its fixes, see Troubleshoot the BrowserStack Test Management (Webapp) Integration for Jira app.

If you cannot find a solution here, contact BrowserStack Support.