Support
Languages and Frameworks
Frequently Asked Questions
Basics
Selenium
Troubleshooting
- I cancelled a test session by pressing Ctrl+C but my remote session is still running.
- My Automate tests are failing for certain URLs.
- What happens if I reach the parallel test limit for my Automate plan while testing?
- I received the error, “You have exceeded your limit of 20 parallel tests”, when I was testing on Automate, but I didn’t use all the parallel tests on my plan. What is this limit?
- What logs are available for troubleshooting test failures?
Browsers & Platforms
- Do you provide real desktop browsers for testing browser compatibility?
- Is web testing on Windows Server edition the same as Windows Desktop edition?
- How does BrowserStack decide which browsers to provide for cross-browser testing?
- If a new browser version is released, when is it added to BrowserStack?
- Do you support both, 32 and 64-bit operating systems?
- Which browsers and OSes do you provide for cross-browser testing?
- Do you provide real iOS and Android devices for Selenium and Appium testing?
- Why are real mobile devices better than Emulators and Simulators for Selenium tests?
