Support
Frequently Asked Questions
Browsers & Platforms
- Do you provide real desktop browsers for testing browser compatibility?
- Which browsers and OSes do you provide for cross-browser testing?
- Is web testing on Windows Server edition the same as Windows Desktop edition?
- How does BrowserStack decide which browsers to provide for cross-browser testing?
- If a new browser version is released, when is it added to BrowserStack?
- Do you support both, 32 and 64-bit operating systems?
Features
- What RIA and web softwares are pre-installed on the remote browsers?
- What is scale-to-fit?
- Can I use shortcut keys in remote browsers?
- How do I copy and paste text?
- Can I test upload/download functionality?
- How come I can watch videos, but can’t hear audio?
- What BrowserStack features are not available on Firefox 57+?
Integrations
Troubleshooting
- My Live session is stuck on ‘Loading Flash’ when using Google Chrome. How do I fix this?
- Webpages appear to be cached on the remote servers. Is there a way to avoid caching?
- Why is my IP Blocked?
- What happens if I reach the parallel user limit for my Live/Screenshots + Responsive plan while testing?
Test session
Developer Tools
Issue Tracker
- How do I generate screenshots of issues I find during interactive testing on BrowserStack Live?
- Where are my Issue Tracker screenshots saved? How can I view the issues that the Organization has created?
- I don't have users in my Organization. Can I still share my Issue Tracker screenshots?
- I've captured bugs using my Issue Tracker. How can I assign them to users within my Organization?
Frequently Asked Questions
Basics
Selenium
Troubleshooting
- I cancelled a test session by pressing Ctrl+C but my remote session is still running.
- My Automate tests are failing for certain URLs.
- What happens if I reach the parallel test limit for my Automate plan while testing?
- I received the error, “You have exceeded your limit of 20 parallel tests”, when I was testing on Automate, but I didn’t use all the parallel tests on my plan. What is this limit?
- What logs are available for troubleshooting test failures?
Browsers & Platforms
- Do you provide real desktop browsers for testing browser compatibility?
- Is web testing on Windows Server edition the same as Windows Desktop edition?
- How does BrowserStack decide which browsers to provide for cross-browser testing?
- If a new browser version is released, when is it added to BrowserStack?
- Do you support both, 32 and 64-bit operating systems?
- Which browsers and OSes do you provide for cross-browser testing?
- Do you provide real iOS and Android devices for Selenium and Appium testing?
- Why are real mobile devices better than Emulators and Simulators for Selenium tests?
Documentation
Frequently Asked Questions
Devices & Browsers
- Are mobile emulators good enough to test websites on mobile browsers?
- We are thinking about using your product, but feel that the mobile products are a bit slow. Is the paid version of the product any faster?
- Why has a particular device been chosen? Why not the same device with a different OS version?
- Can I test different browsers on mobile devices?
Test Session
- How do I change the orientation from portrait to landscape on mobile devices?
- How do I scroll within a page on a mobile emulator/device?
- How do I zoom on a mobile emulator/device?
- Can I change Safari browser settings on real iOS devices?
- Can I access the device camera for testing?
- How do you ensure clean devices?
Get access to Advanced Local Testing with BrowserStack for Enterprise. Learn more
Documentation
Frequently Asked Questions
- Is there an IP range that I can whitelist, so that I can test a restricted server?
- What is Local Testing and why should I use it?
- How to setup a connection for Local Testing?
- How can I test a private or internal server, which is only accessible via VPN or behind a firewall?
- I want to set up testing multiple local sites, on different virtual hosts. How can I view each site?
- I face issues while testing localhost URLs or private servers in Safari on macOS/OS X and iOS.
- What ports can I use to test development environments or private servers using BrowserStack?
- Is my Local Binary version supported?
- What BrowserStack features are not available on Firefox 57+?
Documentation
Frequently Asked Questions
Features
Usage
Responsive
- Responsive screenshots generated are not the same size as the actual device resolution.
- What is monitor size? Do I always need to set the monitor size before generating Responsive screenshots?
- The displayed device size is smaller/bigger than the actual device size.
- While trying to test a website on Responsive, I constantly receive a message saying 'A job is already in progress'. What can I do to fix this?
- Are Responsive screenshots saved in history?
Frequently Asked Questions
Plans
- What are the plans for multi-user teams?
- What do I get with a Free Trial?
- What if I need private setup of a bigger plan?
- How can I downgrade my BrowserStack subscription?
- I work in a team. Do I need to buy licenses for each user?
- What is a parallel test?
- How can I upgrade my BrowserStack subscription?
Payment
Usage
Frequently Asked Questions
Teams & Sub-teams
- How do I invite users to my Organization?
- How can I add users to only specific BrowserStack products?
- I received an invite to join a Free Trial Organization, but did not receive any free testing time or screenshots.
- What is the difference between owner, admin and user roles in an Organization?
- How do I create a Team?
- How do I assign a user to a Team?
Safeguard your internal network policies with BrowserStack for Enterprise! Learn more
Documentation
Frequently Asked Questions
Test security
Infrastructure
Frequently Asked Questions
Devices and Operating Systems
Features
- Do you support gestures on real mobile devices?
- My app draws content from private and internal servers. Can I test it on App Live?
- My app requires access to Google Pay/ Apple Pay. Can I test this on App Live?
- My app requires access to GPS. Can I test this on App Live?
- My app requires access to iCloud settings. Can I test this on App Live?
- Can I install apps from Apple App Store and Google Play Store on App Live?
- I am not able to sign-in with my Apple ID. How can I fix it?
- What features of my localized app can I test on App Live?
- Can I test app update for Android and iOS apps on BrowserStack?
App
- What kind of Apps does BrowserStack App Live support?
- For iOS, what export method should I choose to build the app for testing on BrowserStack App Live?
- Before signing my iOS app, do I need to add BrowserStack device UDIDs to the provisioning profile?
- A colleague has uploaded an app for testing. Is there then a way to share it with the team?
Frequently Asked Questions
Basics
App
- Before signing my iOS app, do I need to add BrowserStack device UDIDs to the provisioning profile?
- What kind of Apps are supported by BrowserStack App Automate?
- My app draws content from private and internal servers. Can I test it on App Automate?
- My app requires access to GPS. Can I test this on App Automate?
