Topics 
Live
In this section, you will find answers to common questions around doing interactive website testing on real desktop and mobile. Visit Live documentation for more information.
Frequently asked by people
- Why ‘Resolving all URLs through my network’ makes testing slower?
- Why doesn’t BrowserStack Live support DevTools on Chrome in iOS devices?
- How can I get notified about an idle session?
- What is the pre-requisite for testing on BrowserStack Live?
- Why do I see a “Screen Broadcast” / “Recording Icon” / “Red Dot” on the notification bar while testing on iOS devices?
Browsers & Platforms
Bug reporting & tracking
- When to use Jira password vs API token?
- Which versions of JIRA are supported for the Live JIRA integration?
- Can I Integrate Jira Self-Hosted Server with BrowserStack?
- What is Jira host and how do I find it?
- Where is the history of my screenshots saved? How can I view the history that the organization has created?
Developer Tools
Features
- Can I test upload/download functionality?
- How come I can watch videos, but can’t hear audio?
- How does Geolocation testing work on Live?
- What BrowserStack features are not available on Firefox 57+?
- What RIA and web softwares are pre-installed on the remote browsers?
Integrations
Misc
- Is there a way I can filter hits from BrowserStack to my website in Google Analytics?
- How do I take screenshots of pages behind a login?
- What time and date are the BrowserStack monitoring scheduled?
- Why do I see a microphone permission pop-up in Safari?
- I need to be able to test Print Preview in all browsers. How can I do that in your remote browsers?
Test session
- Why am I seeing ‘Your internet connection is unstable’? What can I do to improve this?
- Why do I see a “Screen Broadcast” / “Recording Icon” / “Red Dot” on the notification bar while testing on iOS devices?
- Why doesn’t BrowserStack Live support DevTools on Chrome in iOS devices?
- What is the pre-requisite for testing on BrowserStack Live?
- Can I start simultaneous BrowserStack Live sessions using one account?
Troubleshooting
- Why is my IP Blocked?
- What happens if I reach the parallel user limit for my Live/Screenshots + Responsive plan while testing?
- My Live session is stuck on ‘Loading Flash’ when using Google Chrome. How do I fix this?
- Webpages appear to be cached on the remote servers. Is there a way to avoid caching?
