Topics 
Live
In this section, you will find answers to common questions around doing interactive website testing on real desktop and mobile. Visit Live documentation for more information.
Frequently asked by people
- Why ‘Resolving all URLs through my network’ makes testing slower?
- Why doesn’t BrowserStack Live support DevTools on Chrome in iOS devices?
- What is the pre-requisite for testing on BrowserStack Live and App Live?
- How can I get notified about an idle session?
- Why do I see a “Screen Broadcast” / “Recording Icon” / “Red Dot” on the notification bar while testing on iOS devices?
Browsers & Platforms
- Is desktop app testing or installing third party apps supported on Live?
- I want to test on a particular browser version on mobile devices, is that supported?
- I want to test on a specific minor iOS version, is that supported?
- Which browsers and OSes do you provide for cross-browser testing on Live?
- What is the system configuration of your Windows machines?
Bug reporting & tracking
- I have the Netskope client installed on my system and the Chrome browser hangs/freezes for me everytime I try to start a session with Live, why is that?
- When to use Jira password vs API token?
- Which versions of JIRA are supported for the Live JIRA integration?
- Can I Integrate Jira Self-Hosted Server with BrowserStack?
- Where is the history of my screenshots saved? How can I view the history that the organization has created?
Developer Tools
Features
- Can I test my product functionality on in-app WebView with Live?
- How can I Progressive Web App (PWA)-specific scenarios on devices in Live?
- I have a use-case to test but it requires connecting my Bluetooth device with your remote device. Is that possible?
- Why does the Settings app close automatically when I access it on a real-mobile device?
- Why can’t I seem to execute non-straight gestures on the iOS platform in Live & App Live like I can on Android?
Integrations
Local Testing
Misc
- Is there a way I can filter hits from BrowserStack to my website in Google Analytics?
- How do I take screenshots of pages behind a login?
- What time and date are the BrowserStack monitoring scheduled?
- Why do I see a microphone permission pop-up in Safari?
- I need to be able to test Print Preview in all browsers. How can I do that in your remote browsers?
Test session
- A video on my website is not autoplaying on Firefox browser accessed in BrowserStack Live sessions. What is the issue?
- I want to test a native Windows or MacOS app. Is this possible to do in Live?
- Why am I not able to see the device stream after starting a Live session when accessing BrowserStack from my Edge browser?
- What is the pre-requisite for testing on BrowserStack Live and App Live?
- Why am I seeing ‘Your internet connection is unstable’? What can I do to improve this?
Troubleshooting
- Why is my IP Blocked?
- What happens if I reach the parallel user limit for my Live/Screenshots + Responsive plan while testing?
- My Live session is stuck on ‘Loading Flash’ when using Google Chrome. How do I fix this?
- Webpages appear to be cached on the remote servers. Is there a way to avoid caching?
