App & Browser Testing Made Easy

Give your users a seamless experience by testing on 3000+ real devices and browsers. Don't compromise with emulators and simulators

Get Started free
Home Guide What is SaaS Testing: Challenges, Tools And Testing Approach

What is SaaS Testing: Challenges, Tools And Testing Approach

By Kitakabee, Community Contributor -

SaaS, (Software as a Service), is a way of delivering software over the internet. It is becoming increasingly prevalent as it’s cost-efficient and easy to access. 

Testing a SaaS application is not easy, but it can be made much more manageable with the right tools and testing approach. This article explains the fundamentals of SaaS testing, its challenges, the tools you can use to test your Software, and the testing approach you should take when designing your tests.

What is SaaS Testing?

SaaS testing is a process that involves evaluating the performance of software solutions that are hosted on the Internet. In essence, it is a way of measuring the effectiveness of a software solution by determining whether or not it can meet its objectives. 

The most common type of SaaS testing involves conducting usability tests, which are surveys designed to gauge whether or not users can successfully use a given software solution. SaaS testing includes performance testing and system testing, which involve evaluating a software solution’s functionality to determine whether it can meet its objectives.

The primary purpose of SaaS testing is to ensure that software solutions can meet their objectives and achieve their full potential. In addition, SaaS testing can also be used to gauge a software solution’s effectiveness. In this way, it can be used to measure whether or not it can meet its objectives.

Ultimately, SaaS testing is necessary to ensure that software solutions hosted on the cloud achieve their full potential.

SaaS Testing Challenges

Listed below are some of the significant SaaS testing challenges. 

  • As SaaS applications constantly release new features or bug fixes, releases happen frequently. Therefore there is less time to test the application.
  • It is hard to handle privacy and security while multiple users access the same page simultaneously.
  • Since the tool is accessed by users from different devices and browsers. There is a need to test on different platforms and devices. However, maintaining all the devices is expensive.
  • At the time of integration & migration, it isn’t easy to maintain the privacy & integrity of SaaS applications.
  • During a new release, SaaS testers need to test all the licensing factors, including usage, the number of users, and application functionality.
  • Lack of knowledge, understanding, and resources to conduct efficient testing.
  • Limited budget for testing and retesting the software to achieve high-quality levels.
  • Limited time to test the software using manual methods or tests before releasing it to production environments (e.g., before the production release, QA/QC, pilot, etc.).  
  • There is no standardization of the application.

What should SaaS companies choose – Manual or Automation Testing?

Professional software testers typically execute manual testing to finish the software testing procedure. The benefit is that manual testing does not demand coding knowledge. Even with all the automation available, manual testing should not be underestimated. 

  • The biggest challenge in manual testing is that it enables real-life scenario testing like the situations specified in the test cases.
  • An automated test is a set of pre-written tests that are executed automatically. It is done by executing scripts, and the actual result is compared with the desired result.

When an automated test runs, it compares the actual and expected results to determine if the application or software is functioning. Moreover, automated testing can mimic the activities performed regularly by a quality assurance team on a repetitive basis. 

What to Choose – Manual or Automation for SaaS Application Testing?

One of the key factors why users prefer automation testing is because it saves time. It is not the case always.

Yes, performing manual tests is time-consuming, whereas automation tests are faster. However, writing the scripts for automation tests take time. For example, assume a manual test might take 10 minutes to complete; the same test when automated can be done in 2 minutes. That said, writing the script to automate the test can take anywhere between 10-15 minutes. Therefore, going for automation testing makes more sense if the same test has to be performed over and over again.

Listed below is a detailed table highlighting the pros and cons of each.


CriteriaManual TestingAutomation Testing
AccuracyHigh probability of human errors.Lower chance of errors
Testing at ScaleTime-consumingCan be done in a matter of minutes to hours
Turnaround timeHighLower than manual
Cost EfficiencyCostly as you have to hire resources.Involves the cost that is required to set up tools and frameworks.
User ExperienceProvides high-end user experience as it requires a human’s intelligence and cognitive abilities.Cannot guarantee 
Areas of SpecializationExploratory, Usability, and Ad-hoc TestingRegression Testing, Load Testing, and Performance Testing 

So, depending on the application and requirements, one of the methods can be chosen to test applications or websites.

SaaS Testing Methodology

SaaS testing methodology or SaaS testing is done to ensure that the product works as designed. 

Testing a SaaS solution before it is deployed to production is essential. It is also known as pre-production testing, and it is usually done by a team of software professionals with specific knowledge and experience in the SaaS domain. The main goal of the SaaS testing methodology is to ensure that the SaaS solution performs as expected, meets all the requirements, and doesn’t contain any bugs or other problems.

The main steps of the SaaS testing methodology are

  1. Planning: The first step of the SaaS testing methodology is to plan all the activities that will be involved in the process, such as choosing the right testing infrastructure, identifying the key requirements, and designing a test plan.
  2. Execution: This step involves executing all planned tests, including manual and automated tests. 
  3. Analysis – After completing all planned tests, you need to analyze the results and draw conclusions based on them. Decide whether the SaaS solution works as expected and meets all the requirements. If there are any issues, proceed with further testing to find out what went wrong and fix it.

SaaS testing helps identify areas where the application needs improvement. The three main types of tests are functional, integration, and acceptance. 

  1. Functional tests check whether the application performs the required functions correctly.
  2. Integration tests examine how the application connects to other components such as databases or web servers.
  3. Acceptance tests assess whether users are satisfied with the application.

Testing Tool for Every SaaS Company

SaaS testing tools are software used to test, verify and validate SaaS applications. They can be used to test the real user conditions of the SaaS application.

One of the major challenges that SaaS companies face when it comes to testing is the lack of devices to test on. Most often than not, they cannot control the browsers or devices that the app is accessed from. Therefore the need for Cross browser testing is more. Setting up an in-house device lab is costly, and it is coupled with high operational costs that incur from maintaining these devices.

Apart from that, testers face a high wait time due to the limited number of devices available. For example, if two testers need to access the same device or browser at a given time, one must wait for the other to finish.

These complexities of cross browser testing are removed by BrowserStack’s cloud platform. With BrowserStack, development and QA teams can quickly perform automation and manual tests. You can instantly start testing your SaaS application on 3000+ real browsers and devices on desktop and mobile. 

Optimizely, a SaaS application performs 15000+ tests every 45 minutes using BrowserStack.

Optimizely Data

Let us now see how to perform cross browser testing using BrowserStack Live

OSDevice Selection

  • A real device opens up for you to start testing.

Start testing for free

Cross browser testing Mobile App Testing Website Testing

Featured Articles

What is Cloud Testing (Example, Benefits & Best Practices)

Best Practices for SaaS Application Testing

App & Browser Testing Made Easy

Seamlessly test across 20,000+ real devices with BrowserStack