Trusted Shops achieves 90% reduction in test creation effort with AI-powered Test Management

Trusted Shops, a leading software development company based in Cologne, Germany is committed to ensuring trust and safety in the e-commerce industry. With critical services like buyer protection and review management, ensuring high-quality software releases is critical. However, slow legacy tools, manual test management processes, and disconnected automation workflows slowed development cycles. To overcome these challenges, Trusted Shops adopted BrowserStack AI- powered Test Management, resulting in faster releases, significantly reduced test creation effort, and a unified quality ecosystem.

Before migrating to BrowserStack, the Engineering team at Trusted Shops relied on Xray integrated with Jira for their test management, but the solution was creating significant friction across the development lifecycle. Their incumbent tool was slow and featured an outdated, non-intuitive interface, resulting in a steep learning curve for new team members, who often struggled to adapt to the workflow.

The operational inefficiencies were severe. Nischay Papneja, Senior Software QA Engineer, noted that the process of linking test cases to automated tests was “very painful” and manual. This lack of seamless integration caused noticeable delays in the release cycle and drove down overall team productivity. Specifically, identifying the right tests took about 20% longer than necessary compared to modern standards. Furthermore, because the tool was difficult to navigate, it negatively impacted test coverage; the team found it harder to identify blind spots or determine which functional tests needed to be added, leaving potential gaps in their quality assurance process

To eliminate these bottlenecks, Trusted Shops moved to BrowserStack Test Management, a modern, unified platform with AI agents accelerating the entire testing workflow – from creation, execution to maintenance. The decision was driven by the need for a modern, intuitive interface that could centralize their entire testing lifecycle—from manual to automated execution—while integrating deeply with their existing Jira workflows.

A key factor in their success was the adoption of BrowserStack Test Management AI agents such as the Test Case Generator Agent and Test Deduplication Agent.

• • Automated test creation: Instead of manually writing steps, the team now uses the AI agent to convert requirement artifacts—such as product requirement documents (PRDs), Jira stories, and images—into comprehensive test cases instantly. As detailed in BrowserStack’s capabilities, this agent automatically populates critical fields like descriptions, preconditions, and expected results, handling multi-file inputs and complex logic with ease.
  • Auto-detect duplicate test cases: Their team no longer has to waste time writing test cases that already exist. With the BrowserStack Test Deduplication Agent, they can automatically identify exact or semantically similar test cases across the repository, along with smart recommendations to merge or remove duplicates.
  • Unified quality ecosystem: Beyond creation, the solution offered a single pane of glass for the entire QA process. It seamlessly integrated with their automation suite via a two-way sync, allowing for real-time visibility into test health and automated run results without the need to switch between disparate tools.

The introduction of BrowserStack’s AI-powered BrowserStack Test Management transformed the team’s efficiency, specifically in the creation, execution, and analysis phases.

• • 90% less effort in test creation: By leveraging the Test Case Generator agent to process requirements, the team drastically reduced the manual labor required to document tests. Additionally, the team utilized the Test Deduplication agent to identify and merge redundant tests, ensuring their test repository remained lean and manageable.
  • Higher coverage, faster releases: With the time saved on manual documentation, the team could focus on identifying and eliminating blind spots, resulting in a 25% increase in test coverage. This improved coverage, combined with a faster feedback loop from the unified platform, contributed to a 30% increase in release velocity.
  • Unified visibility and 40% faster traceability: The “ecosystem” effect of BrowserStack provided a single pane of glass for the entire organization. Defect traceability improved by 40%, as the dashboard now highlights unique errors and significantly reduces the time required to analyze test failures. Furthermore, transparency increased across the board; Product managers and Engineering leads can now independently monitor test health, smoke tests, and regression results without needing access to technical CI/CD pipelines.

Beyond Test Management, the team utilized BrowserStack Test Reporting & Analytics to gain deeper insights into their automation pipeline. This integration allowed the team to identify “unique errors” and detect flakiness, enabling them to heal unstable tests and improve overall robustness. Furthermore, it democratized access to quality data; Product managers and leadership could now analyze project health and past test runs directly through the dashboard, eliminating the need to navigate complex CI/CD tools or GitHub repositories.