World's leading low-code platform reduces regression testing from 8 hours to 100 minutes

A global leader in cloud software for customer engagement and operational excellence, this organization’s platform empowers the world’s leading enterprises to build and evolve applications quickly using a low-code approach. Its internal IT applications group supports over 25 internal applications, ensuring quality across a diverse ecosystem including proprietary platforms, CMS applications, and ERP integrations.

Before partnering with BrowserStack, the company’s QA team relied on an internal Selenium Grid and an inventory of physical mobile devices. This approach presented significant hurdles to their release velocity.

Managing physical devices was costly and inefficient — devices quickly became outdated, and maintaining a fresh inventory was a logistical struggle. Their reliance on a legacy connection setup with manual tunnels for on-premise infrastructure created severe stability issues.

The Director of IT Quality Assurance explains:
“Using BrowserStack Automate without the SDK had some instability in tunnel connections. Manual tunnel spin-ups through Jenkins plugins caused scheduled tests to terminate unexpectedly, resulting in frequent inconsistencies during critical executions and delays when rapid results were required.”

The impact on velocity was tangible. The team needed a solution that offered broader coverage, higher stability, and zero maintenance.

After evaluating other market solutions, the team chose BrowserStack Automate for its superior stability and feature set. The game-changer was the implementation of the BrowserStack SDK, which allowed the team to move away from complex, manual configuration files to a streamlined setup — enabling dynamic tunnel creation at runtime and removing the dependency on physical servers and manual intervention.

The Senior Manager of Test Automation highlights the ease of integration:
“The SDK integration was so seamless. We recently started using Playwright for our CMS applications, and the implementation of the SDK for that framework was plug-and-play. It allowed us to integrate with any framework very quickly.”

This shift allowed the team to offload their entire infrastructure burden to BrowserStack, enabling them to focus on validation rather than maintenance.

1. Drastic reduction in execution time
   By leveraging the parallelization capabilities of the BrowserStack SDK, the team significantly compressed their testing timelines.
   “For one of our particular apps, execution was taking around 7 to 8 hours without the BrowserStack Automate SDK. With the SDK, it has been reduced to almost 1 hour 40 minutes. That is a huge saving for us.” — Senior Manager, Test Automation
2. Improved stability and reliability
   The transition to SDK-managed tunnels eliminated the flakiness associated with the legacy setup. Tests are no longer interrupted by server restarts or tunnel drops, ensuring consistent, reliable results for leadership.
3. Accelerated debugging and deployment
   The team now utilizes BrowserStack’s video recordings and device logs to capture test evidence instantly, saving time on documentation and creating a faster feedback loop.
   “We are getting results much faster on the pipelines. This helps us communicate results to leadership quickly, leading to improved deployment times.” — Director, IT Quality Assurance and Application Support