I am not receiving support emails from BrowserStack? What should I do?

If you notice that you are not receiving emails related to support queries from BrowserStack please follow the troubleshooting steps below to confirm that your email inbox, and allowlisting settings are correct:

  1. Please add 'support@browserstack.com' to your email contacts list
  2. Search your email inbox for the BrowserStack emails

    • This can happen as your email provider might be automatically filtering your emails and moving them to other folders than inbox

  3. Check your 'Spam' or 'Junk' folders

    • If emails are landing in Spam/Junk folder, please update your settings accordingly to move the emails to inbox and add the recipient to your email contact list as mentioned above

  4. If you’re using Microsoft Outlook, you can follow the steps below to confirm that BrowserStack emails are not being quarantined, or that they’re being sent to your Focused Inbox (if you’ve enabled it)

    • Release quarantined BrowserStack emails in your Outlook inbox/Office 365 account

    • Move BrowserStack emails into your Focused Inbox in Microsoft Outlook

  5. Set up allowlisting (on the company account)

    • If you’ve checked your mailbox settings and confirmed your email client isn’t filtering BrowserStack emails, then you may need to contact your IT team to update your allowlist or add BrowserStack as a ‘safe sender’

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