How can we help?

Connect & Get help from fellow developers on our Discord community.

Why don’t I see an “Update” button?

If you are a Jira Administrator and do not see an option to update, one of the following is true:

    * You are already on the latest version: The system detects no newer builds on the Marketplace.

    * Maintenance expiration (Data Centre only): Your app license maintenance may have expired. Specific versions of apps are often tied to valid maintenance windows. Check your license status in the Manage apps panel.

    * Incompatible Jira Version: The latest version of the app may require a newer version of Jira than you currently have installed. Check the Compatibility tab on the Marketplace listing.


Other Resources

Still can’t find what you are looking for?

We are always happy to help with any questions

Support resources Contact Us