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Home Support Teams & Account FAQs

How do I change or reset my password?

  1. Go to the Sign in screen.
  2. Click Forgot Password below the Sign me in button.
  3. Enter your email address, then tap Reset password.
  4. Check your email and follow the instructions to finish the process.
To change/update your password while you are logged in:
  1. Go to your Profile section.
  2. Click Change Password.
  3. Enter your Current password and your New password in the form displayed.
  4. Click Save.

Note: If you have Sign In enabled using Google and you wish to change you password, you will have to change it for the Google account that is connected. You can also disconnect your account from Google.


Troubleshooting


You haven’t received a password reset email?
  • Ensure that you have entered the email ID correctly for Reset password.
  • Please check your Spam folder and talk to your IT team. If emails from BrowserStack aren’t getting delivered to your inbox, ask IT to allow emails from support@browserstack.com.
You can not reset your password?

Please check that you clicked the right link in your password reset email. Consider clicking the link from an incognito window. If you are still having trouble, try clearing your browser cache and cookies, and try again.

Note: If your organisation has single sign-on(SSO) enabled for BrowserStack, kindly contact the Identity Provider (IDP) Admin of your organisation in order to reset the password. Please contact your IT team for the same.

Need more help? Contact Support