Why am I getting a rate limit error while trying to access the product?

BrowserStack limits the number of requests to five times per minute on a few of our pages including the sign-in page, the pricing page, and the dashboard. When you exceed this limit, you will see an error message similar to this:

"You are being rate limited. What happened? The owner of this website (www.browserstack.com) has banned you temporarily from accessing this website."

This error occurs if you try to open any of these pages too many times in a short period. Such rate limiting is necessary to protect these pages against spam & abusive traffic.

You can fix this error by following the below steps:

  1. Sign out of all BrowserStack instances.
  2. Wait for 45 minutes.
  3. Sign in using Chrome's incognito mode.

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