I am not able to sign-in to App Store or TestFlight with my Apple ID. How can I fix it?

If you have Apple’s Two-factor authentication enabled for your Apple ID, please follow the steps below:

To sign into AppStore: Carry out Steps 1,2,3 and 4
To sign into TestFlight: Switch over to the AppStore first, and then carry out Steps 1,2,3 and 5
  • Step 1

    Open the App Store & Click on the Blue App Store User Icon User icon on the top right corner of the App Store Home Page.

    App Store Home Page with User Icon
  • Step 2

    Enter your Apple ID and Password.

    Note: You will not be able to see passwords being typed in iOS 13+, because, for security reasons, Apple blocks showing the password field during streaming. Simply complete typing the password and proceed to Sign in.

    How to Enter Apple ID and Password on App Store
  • Step 3

    Enter the verification code when prompted and complete the sign-in.

    How to Enter Verification Code on App Store
  • Step 4

    Once signed-in, you can search for and install your desired app on the App Store.

    How to search and install App
  • Step 5

    OR open the Testflight App, and click ‘Continue’ to view and test your iOS Apps.

    How to open Test Flight and Install App
Need more help? Contact Support